Customer Service Representative - Woodridge, United States - Griffin Greenhouse Supplies Inc.

Description

We seek the industry's best and brightest talent to join our team.

Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.

_


Customer Service Representative Summary:

Under direct supervision from the Customer Service Operations Manager, this position is a member of the Griffin Sales Team who proactively manages the business within their region.

Customer Service Representatives provide inside service to both our outside sales representatives, vendors and our customers.


Essential Duties and Responsibilities:
Include the following. Other duties may be assigned or required by management.

• Responsible for being the frontline support and order process expert for sales representatives and customers.
• Manage orders from start to finish including order entry, verifying acknowledgements, vendor confirmations, order changes, status checks, sourcing, order tracking, claims, and returns.
• Perform daily transactions in Prelude, Griffin's order management program, as well as on our B2B website.
• Including, but not limited to, customer order management.
• Drive order integrity of customer accounts throughout the entire business year. This involves, but is not limited to, managing orders, shipping, subs, cuts, pricing, claims, and returns.
• Pulling and filing of sales orders.
• Provide sales reports to sales representatives or customers when requested.
• Communicate deadlines and supplies pertinent and related vendor information to customers.
• Maintain and build positive relationships with management, customer service team, sales force, customers, and vendors.
• Always strive for the highest customer satisfaction by exceeding customer expectations.
• Manage time to effectively handle and prioritize multiple inbound and outbound calls, solve customer issues, and complete daily activities.
• Provide recommendations for problem resolution.
• Provide backup for team members on a regular basis, provide backup in other areas as requested.
• Participate in special projects as requested.
• Identify system issues, enhancements and recommend solutions to help exceed customer expectations.
• Assist in system testing and training.
• Willingly work additional hours during the busy season, or complete tasks outside of the job description as the yearly business cycle dictates.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Drive for Results: Can be counted on to meet and exceed goals successfully.
-
Team Focused: Maintain and build positive relationships with management, customer service team, sales force, customers, and vendors and exhibit a passion for continued success.


Education and/or Experience:
A Bachelor's degree, preferably in Business, Horticulture or Agriculture. Equivalent years of direct customer service experience in a similar role will also be considered.


Reasoning Ability:
Ability to solve practical problems and deal with a variety of variables in situations.


Establishing and Maintaining Interpersonal Relationships:
Must possess the ability to work with various personalities and maintain good relations with management and other staff members. Must be able to maintain composure during stressful and often changing environments. Must be able to work effectively and calmly with short deadlines and situational conflicts.


Organizational Skills:
Must demonstrate the ability to prioritize, multi-task and problem solve. Strong attention to detail and excellent proof-reading skills.


Attendance/Punctuality:
Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.


Computer Skills:
Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.


Certificates, Licenses, Registrations:
None Required


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit in a chair at a desk/workstation for several hours at a time utilizing computer, computer printed reports, and telephone.

Will need to walk to a printer and file cabinets and on occasion may need to lift to 10lbs.


Supervisory Responsibilities:
This position does not supervise other employees.

• We seek the industry's best and brightest talent to