Member Services Representative - Bellwood, United States - CENTRAL CREDIT UNION OF ILLINOIS

Description

A MSR handles member's financial transactions with the utmost care and attention to detail while providing an exceptional member experience.

• Meet and exceed Credit Union service standards by providing an excellent member experience and resolving member issues while complying with the Credit Union's policies, procedures, and security protocols.
• Being proficient in products and services offered by the Credit Union.
• Have thorough understanding on how to educate members on consumer deposit products and consumer lending.
• Proactively identify opportunities to grow membership and member relationships through a disciplined sales/advisory process, outbound calling, and sourcing referrals from current members.
• Submit and process personal, car and VISA loans according to Lending's compliance and regulations.
• Adhere to all operational, risk management, regulatory, and security policies and procedures.
• Oversee and maintain branch lobby, greet members, and properly refer member to the correct representative.
• Manage incoming phone calls and properly process mail.
• Handle transactions for members including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts.
• Reconcile cash drawers and complete daily tasks accurately.
• Display respect and professionalism to all members and staff.
• Demonstrate acumen in sales, member service, consumer lending, relationship management, communication and presentation.
• Complete other duties as assigned per management.
• Basic math and computer skills

• Cashhandling experience.
• Excellent communication and interpersonal skills, memberservice experience, and timemanagement skills.
• Strong dedication to accuracy and efficiency.
• Capable of seeking and providing financial advice to further recommend products solutions.

• High school diploma or equivalent required.
• Banking Experience preferred.
• Minimum 2 years of customer service, sales, and/or retail.

• High school diploma or equivalent required.
• Previous supervisory experience and demonstrated skills required.
• Banking experience required.
• Cash handling experience required.
• Minimum five years of experience in customer service, retail, and/or banking industry required.