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    Client Experience Manager - Boise, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Boise, United States

    3 days ago

    Idaho State Job Bank background
    Description
    Client Experience Manager at R1 RCM in Boise, Idaho, United States Job Description R1 RCM Inc.

    is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices.

    Headquartered in Chicago, R1 is a publicly traded organization with employees throughout the US and international locations.

    Our mission is to be industry leader for managing and optimizing the revenue of healthcare providers, so they can focus on what matters most.

    Our priority is to always do what is best for our clients, patients and each other.

    With our proven and scalable operating model, we complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

    As our Client Experience Manager (CXM), you will serve as one of the primary points of contact for all day-to-day activities within the Client Experience Team.? You will be responsible for establishing trusted relationships with your assigned clients, and when appropriate expand our partnerships through selling new solutions.

    You will also provide support to the Client Experience Team that you are assigned as well as collaborating across various departments within R1 to drive high client satisfaction and safeguard client retention.

    To thrive in this role, you must have a dynamic personality who approaches external relationships from the client's perspective using effective and proactive communication, analytical skills, and daily leadership.

    The CXM will be tasked with various project leadership opportunities that require a high-level of cross-collaboration with multiple organization units.


    RESPONSIBILITIES + Client Relationship/Management:
    30% + Collaboration with other R1 functions: 30% + Client Business Reviews and Meetings: 20% + Introducing and selling new solutions to existing clients, including having a target sales quota: 15% + Document the client experience in


    CRM:
    5% + Drive high Net Promoter Score (NPS) results across their client portfolio.

    + Work collaboratively across functions to ensure operational excellence to nurture and ensure client satisfaction leads to growth and retention.

    + Ensure mutual understanding of goals, objectives and action plans related to client's revenue and book of business. + Participate in the contracting and contract renewal process. + Contribute toward region and client-level strategic planning. + Assist Client Experience t To view full details and how to apply, please login or create a Job Seeker account
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