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    Liability Claims Team Supervisor - Greenville, United States - Canal Insurance

    Canal Insurance
    Canal Insurance Greenville, United States

    2 weeks ago

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    Description
    Liability Claims Team Supervisor

    Job Summary: The Liability Claims Team Supervisor is responsible for training and mentoring the Liability Claims Team to ensure excellence in claim handling, customer service, and productivity. The Liability Claims Team Supervisor role is meant to be a stepping stone to other leadership opportunities within the Claims organization. The suggested time in this role is between 12-24 months in order for an individual to determine if they would like to continue to pursue leadership opportunities or if they would prefer to return to an individual contributor role. (Organizational needs and individual performance will also be heavily factored into both the duration of the role and career progression).

    Major Accountabilities:

    1. Provide overall team leadership and direction resulting in timely, accurate and efficient processing of mid-level claims.
    2. Monitor individual performance and ensure it meets expected quality standards and performance objectives.
    3. Provide daily support to team on claim handling.
    4. Ensure indemnity reserves are established accurately and timely.
    5. Review and approve claims payments above individual authority levels.
    6. Provide supervision, coaching and counseling to the team.
    7. Report monthly results and activities along with solutions to problems and deviations to anticipated results.
    8. Identify and recommend solutions for improved efficiency and productivity.
    9. Ensure team communication with all customers is professional and timely.
    10. Handle and resolve agent inquiries, Dept of Insurance complaints and escalate customer calls in a professional and efficient manner.
    11. Assist Liability Claims Team Manager in employee performance evaluation, feedback, retention and disciplinary actions to direct reports.
    12. Assist in hiring and training new candidates in their job responsibilities.
    13. Perform any other duties as assigned by management.
    Qualifications:

    Education/Training Requirements: Bachelor's degree in Business Administration or a related field or commensurate experience preferred. CPCU or professional insurance designation preferred.

    Required Experience/Specialized Skills: Minimum of three to five years' experience in commercial claim handling required. Minimum two years' experience with the handling of bodily injury claims required. Advanced understanding of insurance law, commercial auto policies and coverages, and legal principles and terminology as it relates to insurance operations required. Intermediate computer skills (word processing, spreadsheets, databases, Internet, e-mail) required.

    Special Considerations:

    Physical Requirements: Constant use of vision, hearing, and communication (oral and written in person and via telephone). Frequent concentration, standing, walking, handling, reaching, and grasping is required. There will be occasional bending, kneeling and lifting (up to 25 lbs.). Heavy use of computer and office equipment required.

    Travel/Hours of Service: Occasional travel required. Periodic work outside of standard business hours or on weekends may be required
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