Jobs
>
Los Angeles

    Customer Relations Specialist - Los Angeles, United States - Hankey Group

    Hankey Group
    Hankey Group Los Angeles, United States

    3 weeks ago

    Default job background
    Description

    ** Customer Relations Specialist**

    **Job Category****:** Sales **Requisition Number****:** CUSTO005057 Showing 1 location **Job Details**

    **Description**

    **Westlake Financial Services** is the largest privately held auto finance company in the Nation.

    We are committed to growing and strengthening our organization by hiring the people that make Westlake World (*our culture*) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (*our people*).

    With 30% YOY growth and assets of 6.5 Billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial Services believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

    **WESTLAKE WARRIOR |****Customer Relations Specialist (WSLS)**

    The primary objective of this position is the maximization of Westlakes cross-marketing and retention efforts, accomplished through telemarketing, mail, email, and other contact opportunities. Superior telephone, customer service, and sales ability are essential for the successful candidate.

    The successful Customer Relations Specialist will act as a point of contact for both Westlake dealerships and Westlake customers, promoting various customer marketing initiatives, including post-inception product sales and consumer retention programs. The customer relations specialist is an internal sales representative focused on existing, former, and potential Westlake customers, and will support Westlake's dealership partners in providing sales leads.

    The successful candidate is self-directed in work prioritization and will demonstrate good judgment-making ability within the scope of the positions areas of responsibility. The associate will perform all duties in accordance with Westlake policies and procedures and all state and federal regulations.

    **RESPONSIBILITIES**

    Present and communicate company products and services to all levels of management within Independent and Franchise Dealerships.

    Identify sales prospects and contact these and other accounts assigned to you.

    Follow-up on new leads and referrals resulting from telephone calls for independent and franchise dealers.

    Prepare presentations and proposals for all levels of management within the Franchise dealership.

    Develop and maintain and grow current client and potential client relationships within the independent and franchise dealer communities.

    Constant communication with Independent and Franchise dealers on current promotions, marketing information, and training documents.

    Train dealers on proper documentation needed for fast-funding of contracts.

    **WORK EXPERIENCE REQUIREMENTS**

    Automotive, Finance and Sales Experience; preferred

    Knowledge of Microsoft office (Word, Outlook); required

    Knowledge of Web Applications (Chrome, Internet Explorer); required

    Knowledge/Experience with the use of DealerTrack, Routeone, or CUDL; preferred

    **KNOWLEDGE, SKILLS, LICENSES**

    Ability to persuade and influence others

    Presentation skills (from initial creation to delivery)

    Strong interpersonal and communication skills

    Strong knowledge of cold calling, appointment setting, and sales techniques

    Knowledge of advertising and sales promotion techniques

    Strong computer skills and adaptability to new technology

    **EDUCATION AND/OR EXPERIENCE**

    Highschool diploma required. Bachelor's degree (B. A.) from four-year college or university, preferred

    **FULL TIME BENEFITS**

    Medical, Dental, and Vision benefits

    Life Insurance, Flexible Spending Account

    401K matching

    Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching

    Wellness Program, Daily Team Exercises

    Metro Tap Card and Metro-link Reimbursement

    Westlake University, Certification Programs

    Career Path Opportunities

    Discounts on Parks, Museums, Movie Tickets, and Attractions

    AT&T Wireless Discounts

    Employee Loan Assistance

    Onsite Yoga, Treadmill Desks

    Annual Flu Shots, Biometric Screenings

    Paid Vacations Days

    Paid Sick days

    Paid holidays

    HGym

    Rental Car Discounts

    Dell Member Purchase Program

    **ACKNOWLEDGMENTS**

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

    We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

  • California

    Employee Relations Specialist

    2 weeks ago

    California Los Angeles, United States

    Position: Labor and Employee Relations Representative · Duration: 03+ months contract with possible extension or Hire · Work Setting: Remote · Shift Timing: Monday to Friday 9.00am - 5:00 pm · Working Hours: 40 hours per week & 8 hours a day · Pay: $50 Per hour · Job Requirement ...

  • Planned Parenthood of Orange and San Bernardino Counties

    Donor Relations Specialist

    6 days ago

    Planned Parenthood of Orange and San Bernardino Counties Anaheim, United States

    Additional Comp Info: Salary based on experience. Overview: · Planned Parenthood of Orange and San Bernardino Counties has a** full-time opportunity for a **Donor Relations Specialist** in Anaheim, CA.** · The Event-Focused Donor Relations Specialist is responsible for supporting ...

  • UCLA

    Alumni and External Relations Specialist 3

    3 days ago

    UCLA Los Angeles, United States

    The UCLA Economics Summer Institutes are innovative instructional programs aimed at empowering and preparing highly motivated high school and undergraduate students the opportunity to earn college credit while advancing their skill set in one area of study. The Associate Director ...

  • Fortiss LLC / Parkwest Casinos

    Employee Relations Specialist

    2 weeks ago

    Fortiss LLC / Parkwest Casinos Bell Gardens, United States

    Overview: · Parkwest Bicycle Casino is seeking a highly motivated Employee Relations Specialist to our Human Resources team · The Employee Relations Specialist plays a crucial role in fostering a positive and productive work environment by managing and improving relationships bet ...

  • Huntington Hospital

    Patient Relations Specialist

    1 week ago

    Huntington Hospital Pasadena, United States

    ** Internal Workers - Please log into your Workday account to apply** · - Huntington Hospital Employee Login · Compensation Range: · $ $27.75 / Hour · Department: · 718032 Call Center · Expectations: · The Patient Relations Specialist is the patient ambassador of Huntington Healt ...

  • Likely, Inc.

    Client Relations Specialist

    2 weeks ago

    Likely, Inc. Pasadena, United States

    Join our innovative team at _Likely Inc._, a leading design and manufacturing company specializing in bespoke packaging solutions. With a commitment to excellence and creativity, we deliver tailored packaging solutions that exceed our clients' expectations. As we continue to expa ...

  • Coalition Technologies

    Public Relations Specialist

    1 week ago

    Coalition Technologies Culver City, United States

    Coalition Technologies is devoted to delivering clients the highest quality work while providing our team a fun, thriving, and innovative environment. Along with the opportunity for tremendous career growth and rapid advancement, CT offers: · - The most competitive profit-sharing ...

  • First Service Corporation

    Resident Relations Specialist

    3 weeks ago

    First Service Corporation Los Angeles, United States

    Position: Resident Relations Specialist Reports to: Assistant General Manager Location: Los Angeles, CA Schedule: Days TBD, Overnight (10:00 PM - 6:30 AM) JOB SUMMARY: The Resident Relations Specialist will support front desk operations at a luxury h Relations, Resident, Speciali ...

  • First Service Corporation

    Resident Relations Specialist

    1 week ago

    First Service Corporation Los Angeles, United States

    Position: Resident Relations Specialist Reports to: Assistant General Manager Location: Los Angeles, CA JOB SUMMARY: Possesses strong communication, telephone, and customer service skills. Meets and greets residents; checks guests and service provide Relations, Resident, Speciali ...

  • H MART

    Employee Relations Specialist

    2 weeks ago

    H MART Whittier, United States

    **Responsibilities but not limited to**: · - Track employee progress, noting promotions, recognition, and policy violations, and documenting them accordingly · - Educate employees regarding compensation, benefits, and company policies · - Act as a liaison between employer and emp ...

  • Elite Marketing Strategies

    Client Relations Specialist

    3 weeks ago

    Elite Marketing Strategies Los Angeles, United States

    Our clients are at the top of their field, and we pride ourselves in the ability to connect their offerings to the local community. Client Relations Specialists are at the forefront of that pathway, and we continue to surpass expectations in client sales, consumer engagement, and ...

  • Good Tree

    Customer Relations Specialist

    2 weeks ago

    Good Tree Los Angeles, United States

    **Customer Relations Specialist** · * Los Angeles, CA · * Full-Time · * Sales · * Customer Relations Specialist · **COMPANY CULTURE AND MISSION** · Our mission is to empower and create more entrepreneurs of color in the cannabis industry. · An industry that once negatively impact ...

  • University of California

    Labor Relations Specialist

    3 weeks ago

    University of California Los Angeles, United States

    As our Labor Relations Specialist, you will establish and maintain satisfactory labor-management relations, including monitoring and ensuring adherence to contract provisions, participating in negotiating sessions, and addressing grievances and questions of a specific group of un ...

  • Good Tree

    Customer Relations Specialist

    3 weeks ago

    Good Tree Los Angeles, United States

    **Customer Relations Specialist** · Los Angeles, CA · Full-Time · Sales · Customer Relations Specialist · **COMPANY CULTURE AND MISSION** · Our mission is to empower and create more entrepreneurs of color in the cannabis industry. · An industry that once negatively impacte ...

  • Honda

    Associate Relations Specialist

    1 week ago

    Honda Torrance, United States

    **Job Purpose**Key Accountabilities** · - Conduct investigations on policy violations and employee grievances in a timely manner and facilitate resolutions (coaching, written warnings, and terminations). Record all corrective action and investigations in designated matter managem ...

  • Telecare Corp.

    Employee Relations Specialist

    1 week ago

    Telecare Corp. Los Angeles, United States

    * This is a remote position with 25% travel throughout the Southern CA region* · Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diver ...

  • Lovisa

    Employee Relations Specialist

    3 weeks ago

    Lovisa Torrance, United States

    **Responsibilities**: · - Employee Relations: · - Serve as a primary point of contact for employees, managers, and HR teams regarding employee relations matters. · - Implement employee relations strategies and initiatives to maintain a positive work environment and enhance employ ...

  • Tucker Parker Smith Group

    Employee Relations Specialist

    3 weeks ago

    Tucker Parker Smith Group Los Angeles, United States

    Employee Relations Specialist (Higher Education)Location: Los Angeles, Zip: 90007, remote or hybrid-2-3x, MUST be local to Los Angeles, CAPay Rate: $40-$50/ HR3 Months W2, Full-Time Position, Possible extension and conversionAre you a seasoned HR professional with a strong backgr ...

  • Creative Circle

    Public Relations Specialist

    23 hours ago

    Creative Circle Los Angeles, United States

    Our client, an international PR agency, is seeking a freelance PR / Media Relations Specialist in LA/Santa Barbara to join their team for 10-15 hours per week ongoing or on an as-needed basis throughout the year.Must-haves:- Network of media contacts in luxury, fashion, lifestyle ...

  • NEA Member Benefits

    Affiliate Relations Specialist

    2 weeks ago

    NEA Member Benefits Los Angeles, United States

    POSITION FUNCTION AND PURPOSEThe Affiliate Relations Specialist (AR Specialist) is responsible for providing direction, visibility, program integration, and expanding market access and penetration for NEA MB programs in state and local affiliates within a defined territory. The A ...