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    Customer Relations Specialist - Los Angeles, United States - Good Tree

    Good Tree
    Good Tree Los Angeles, United States

    1 week ago

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    Description

    **Customer Relations Specialist**

    Los Angeles, CA

    Full-Time

    Sales

    Customer Relations Specialist

    **COMPANY CULTURE AND MISSION**

    Our mission is to empower and create more entrepreneurs of color in the cannabis industry.

    An industry that once negatively impacted people of color is now used to empower.

    Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.

    **RESPONSIBILITIES**

    Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients while working remotely.

    You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.

    Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.

    **PERFORMANCE OBJECTIVES**

    **Upsell by providing unique deals:** Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.

    **Retain new customers:** Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.

    **Analyze data for personal development:** Using company data and personal data to identify opportunities to improve.

    **MINIMUM QUALIFICATIONS**

    Over the age of 21

    One year of experience in a fast-paced sales environment

    One year experience in customer service

    **PREFERRED QUALIFICATION**

    BA/BS Degree in Business Management or related field

    Knowledge of the Cannabis industry

    *We look forward to reading your application*

    *Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.*

    *Job Types: Full-time , Part-time*

    *Pay: $ $27.00 per hour*

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