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    Customer Service Engineer - Santa Clara, United States - Worldwide TechServices

    Worldwide TechServices
    Worldwide TechServices Santa Clara, United States

    2 weeks ago

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    Description
    Job Description

    Job Description Company Description

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients.

    Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.

    Job Description


    The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

    Qualifications

    Responsibilities


    • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
    • Provide support to client identified VIPs
    • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
    • Perform Install/Move/Add or Change (IMAC) activities.
    • Perform all assigned desk-side support activities
    • Display outstanding technical and professional services skills at all times
    • Meet - established customer service satisfaction levels and other
    operational/customer

    service metrics as outlined in established guidelines


    • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
    • Understands and follows all documented service operations policies and procedures.
    • Other duties or certifications may be assigned to meet business needs

    Education and Experience:

    • Typically requires technical school certification or equivalent of 2-4 years of relevant experience

    Certifications and/or Qualifications:

    • Maintain all required OEM Certifications as directed by Management
    • Knowledge of relevant software and hardware systems
    • Understanding of ITIL methodologies
    • A+ certification is desired
    • May require additional customer-specific certifications or training as required

    Skills:

    • Excellence in communication and customer-facing skills
    • Strong oral, written and interpersonal skills
    • Ability to follow instructions and processes with minimal instruction
    • Ability to lift and or move various computer equipment up to 50 lbs.
    • Must own a basic repair kit
    Additional requirements may exist if offer of employment is extended

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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