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    Service Reliability Engineer - Santa Clara, United States - Software Technology, Inc

    Software Technology, Inc
    Software Technology, Inc Santa Clara, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Position : Service Reliability Engineer / Sr. Devops Engineer

    Location : Santa Clara, CA

    Duration : 1 Year +

    OK with any visa No OPT please

    Local consultants only

    Customer will not provide letter for H1B candidates. Please check with the candidate and employers before submitting the resume. Face to face is mandatory so please submit local candidates only.

    Responsibilities:

    Development and Operations (DevOps) subject matter expert for 24x7 SaaS operation

    Work hand-in-hand with micro-service software developers, architects, and field integration resources to architect and deliver Ericsson's next generation TV platforms.

    Contribute to the development of new tools and automation that ensures the service can be optimized and tuned with minimal human intervention.

    Accountable for working upstream with micro service developers on monitoring, tools and architecture to deliver security, reliability, manageability and availability at scale

    Point of escalation/decision maker on response level of incidents

    Participate in the Core SRE on-call roster and respond with command and control incident management during High Pri Events while maintaining internal and external SLAs

    Act as Technical Duty Officer who leads resolution effort of the most complex service problems from network layer to the application at scale

    Drive Problem Management/Retrospectives ("post mortems")

    Strong contribution and maintenance of our knowledge base

    Analyze trends and make recommendations in the areas of monitoring, incident and change management, cloud orchestration and support.

    Contribute to the future growth of the team by conducting candidate screenings and assessments

    Accountable for deploying services to production environments

    Technologies:

    Experience with Docker and SaltStack, Kubernetes orchestration tools, etc.

    Knowledge of MongoDB, Cassandra databases, Kafka, IIS Servers on Azure/AWS/Openstack

    Azure, Openstack and AWS concepts and APIs

    Experience designing, setting up and maintaining, refining (noise reduction, auditing) monitoring tools such as Prometheus, Prometheus exporters, Kibana, Grafana, Alertmanager, etc

    Demonstrable experience in one or more languages: Powershell, Python, BASH, C#, .NET

    Strong knowledge of TCP/IP networking, DNS, VPNs, HTTP, load-balancers (such as NGINX), highly available microservice architecture, CDNs

    Team Foundation Server/Visual Studio, Atlassian suite (Jira, Confluence), Git

    Network analysis, performance and application issues using tcpdump, Fiddler and Wireshark.

    Qualifications:

    Bachelor's Degree in CS, MIS, or equivalent experience

    5+ years of relevant experience with Windows/Unix systems fundamentals, monitoring, cloud services, networking, storage, database, and application knowledge;

    Solid communications skills both written and verbal. Able to effectively tailor messaging to different audiences: External Customer, Leadership, technical SME, or to Tier-1

    Previous experience in customer facing roles during high stress situations

    Demonstrated skills as an influencer within a previous organization

    In-depth knowledge of IT concepts, strategies, and methodologies; Agile knowledge a plus

    In-depth knowledge of business operations, objectives, and strategies..

    Familiarity with Containers (e.g. Docker, RKT) and IaaS (e.g. AWS, Azure, Openstack).

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