Khaled Hamade

Accomplished, strategic, innovative and business-savvy People Operations (HR, Recruiting, L&D, Engagement) professional and consultant, with over 20+ years of experience, striving in fast-paced, global and challenging environments. Successful track record coaching CEOs, founders and executive teams, and building great cultures. 

Extensive experience in navigating through complex situations, planning, development, implementation, scaling and administration of the People Operations function. Experience building and scaling People Operations ((HR, Recruiting, L&D, Engagement) departments for for-profits and non-profits from "ground up".

Successful track record in supporting the growth of global technology (Software/IT) and renewal energy startups and non-profits education and humanitarian institutions. 

Recognized, as a trusted advisor, for skills in strategic planning, creative problem solving, consultative working relationships, change management, workforce planning, leadership development and training, organization design and development, shared services, talent acquisition and recruiting, global compensation, performance management, training, employee relations, diversity and inclusion, and career development using a customer and team-oriented approach. Effective partner with management, executives and board teams, to strategically support organizational goals and key business initiatives.

Successfully created and implemented global Talent Acquisition and Sourcing strategies, resulting in reducing time-to-fill by 20% and growing our global talent force by 30% within two quarters.

Successfully created and implemented a Performance Management strategy resulting in cutting voluntary terminations by 20% and increasing internal promotions by 10% within two quarters. 

Successfully created and implemented an Employee Engagement & DEI strategy resulting in increasing employee satisfaction rate by 10% within one year.

Human Resources / People Operations Consultant (Global)                                            Jan 2018 – Current

Bridgeview Business Partners - Technology, Renewable Energy & Non-Profits HR Services

Building and supporting multiple Human Resources & People Operations functions for technology & renewable startups, and education institutions (for-profits and non-profits) that includes, Global Talent Acquisition Strategy & Management, Organization Development (OD), Executive & Management Coaching, Diversity, Equity and Inclusion (DEI), Staff Planning & Executive Recruiting, HRIS Implementation, Talent Management, People Analytics, Policies and Procedures, Compliance, Employee Relations, Global Compensation Strategy, Training & Development, and M&A.

Vice President, (Global) People Operations                                                                       Sept 2022 – July 2023

BatchService, Tempe, AZ – Real Estate Software (SAAS) Company                                               

Provided strategic leadership and driving key Human Resources strategies and execution as Vice President of People Operations in over 10 countries (US, Europe, South Asia & SE Asia). 

Led a global HR team (10+ employees) building and enhancing a leadership training and coaching programs, performance management, talent acquisition and sourcing strategies, global employment law compliance, compensation and benefits, employee relations, organization development, succession planning, change management, risk mitigation, policy development and implementation.

Designed and implemented People Operations function metrics measuring success in a fast-paced OKR environment. 

Vice President, (Global) Human Resources                                                                       Sept 2020 – Sept 2022

Ecoplexus Inc, San Francisco, CA – Global Renewal Energy (Solar, Wind, Storage) Company                                          

Built from scratch, scaled, and executed key human resources (HR) strategies and functions globally (US, North and South America, and APAC region). Led an HR team in identifying and recruiting top-tier talent and supporting achievement of business objectives while improving organizational capabilities. 

Led the design and implementation of a new HRIS system (Sage). 

Led the organization talent development plan by adopting gap analysis and cost-benefit strategies, while creating and analyzing a clear well-defined People Operations (HR, L&D, Employee Engagement & Recruiting) metric.

Vice President, (Global) People Operations                                                                       May 2019 – Sept 2020

Room to Read, San Francisco, CA - Global Non-Profit K-12 Educational Organization                                          

Provided strategic leadership and drove key Human Resources strategies and execution as Vice President of People Operations in over 17 countries (US, Europe, APAC, Africa, South Asia & SE Asia). Led a global HR team (20+) building performance management, talent acquisition, recruiting, global employment law compliance, compensation and benefits, HRIS (Workday), employee relations, organization development, succession planning, change management, on-boarding, risk mitigation, policy development and implementation, leadership training and coaching programs.

Designed and delivered training on various HR, employee relations and business management topics, to diverse audiences, to improve staff morale, reduce the organization’s risks and enhance business growth.

Director of Operations and Human Resources                                                                              2016 – 2018

Islamic Relief USA, Alexandria, VA  - Non-Profit Humanitarian Organization                                            

Facilitated and guided the organization’s six division leaders, in formulating new vision and strategic direction that successfully added value to the organization through developing a 5-year strategic plan and a yearly operation plan resulting in 10% revenue increase in one year.

Successfully revamped, in partnership with communication team and volunteer department, the volunteer engagement program resulting in tripling (3x) our volunteer signups and participation within one year.

Created a new procurement department to handle vendor negotiations and service level agreements (SLAs) resulting in reducing inventory costs by over 5% in the first year alone.

Led a team in designing and implementing a unified platform (Salesforce) for multiple organization’s applications (Asset Management, HRIS, Public Relations, Facility and Customer Service Support Ticketing Systems).

Led a team in identifying risk and implementing an emergency response plan that included document and data retention processes, staff preparedness and executives’ participation.

Developed and monitored budgets for six departments with a budget of over $5M annually.

Managed and analyzed financial statements and budget periodically to enhance ROI.

Facilitated the creation and implementation of policies, processes and detailed charters for departments and personnel to create an efficient and smooth work environment.

Ensured Adherence to all employment, state, and federal policies.

Planned and overseeing the expansion and renovation of HQ with a budget of over $400K.

Managed, mentored, and directly coached a team of six Managers: HR, IT, Procurement, Facilities, Volunteers and Legal & Compliance across eight regional offices.

Planned and facilitated a weekly organization-wide managers’ meeting covering crucial updates and highlighting latest opportunities and challenges. 

Conducted periodic Operational Plan Review & Analysis sessions for all departments. 

Developed, integrated, and partnered with different departments to implement short and long-term solutions in people planning, IT and facility needs. 

Trained staff members, developed programs, and assisted CEO and executives in budget preparation.

President / Co-founder                                                                                                                     1998 – 2016

Cal Micro, Inc., San Jose, CA  - An IT Solution, eCommerce Fulfillment, Distribution & Service Company

Partnered in launch of new business venture as president to develop and execute the company’s strategic plan, run the day-to-day operation of the business, set policies, and performed periodic forecasting of revenue and capital expenditures, in charge of facility management, supply chain and inventory control, facilities controls, managed shared resources, customer service, and develop sales & marketing strategies domestically & internationally.

Managed and analyzed P&L and financial statements periodically to enhance ROI.

Developed and managed company & departments’ budgets and forecasts to support short and long-term company objectives. 

Created a customer-centric technology-based program through driving and enhancing communication, to enhance customer experiences resulting in increased revenue and higher retention rate.

Create and implement policies, processes and detailed charters for departments and personnel to create an efficient and smooth work environment.

Established and ran a second facility (sales office & warehouse) in East Coast (NJ) that resulted in company’s revenue increase of 20% in the first year, followed by double digit increase within three years.

Negotiated and granted long-term wholesale agreements with IT’s top manufacturers and vendors in the US, China and Middle East, enabling the company to triple the vendor wholesale authorizations in two years.

Expanded the company’s products line by 15% that led to a growth of 25% in the following two years by creating extensive market research and product testing processes.

Created processes to better manage the supply chain and inventory control, resulting in immediate reduction in inventory adjustments and losses.

Master of Arts (MA) in Education – Supervision & Leadership  (SJSU - San Jose, CA)                        

Bachelor of Arts (BA) in Mathematics (SJSU - San Jose, CA)                                                                  

Associate of Science (AS) in Business Administration (Quincy College - Quincy, MA)              

SHRM-SCP and SHRM-CP Certificates (Society for Human Resource Management)

Certificate in Non-Profit Management (University of the Pacific - Stockton, CA)           

Master Trainer Certificate   (Association of Talent Management (atd®))

Change Management Certificate     (Association of Talent Management (atd®))

Certificate in Non-Profit Management (University of the Pacific - Stockton, CA)           

Chairman of the Board (Volunteer) Granada School, Santa Clara, CA                                         2012-2016

Board Member (Volunteer) Islamic Relief USA, Alexandria, VA                                                  2014-2016

X-Youth Coordinator, Coach and Mentor