- Knowledge of rack elevations / cable mapping for the installation for customer solution projects.
- Assist / support the deployment of server, storage, and networking equipment.
- Perform physical installation, rack and stack, cabling, and networking of data center hardware.
- Coordinate with the engineering team to ensure seamless integration of hardware solutions.
- Collaborate with the engineering team to ensure proper hardware deployment according to specifications.
- Conduct quality checks and test system functionality post-installation.
- Provide frontline technical support to end-users via phone, email, and ticketing system.
- Diagnose and troubleshoot hardware, software, and network-related issues.
- Escalate complex problems to higher-level support teams when necessary.
- Be willing to travel up to 50% of the time to customer installations or troubleshooting customer issues at customers data centers by air or ground transportation.
- 5 years of experience in servicing complex X86 systems and components.
- Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering
- Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components.
- 5 years of experience in servicing complex X86 systems and components.
- Minimum two years of experience with Customer Support.
- Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
- Ability to solve problems and make decisions as necessary.
- Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions.
- Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project.
- Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies.
- Emphasize on break / fix and onsite Customer Service.
- Experience in communicating with internal and external customers to explain total solutions.
- Hands-on experience with Enterprise grade server hardware.
- Must be punctual and detail oriented.
- Strong written and verbal communication skills, project management skills, solid time management skills.
- The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines.
- Preferred certification in Windows, Linux and network protocols.
- Must have valid license and reliable automobile
-
Field Service Engineer
3 weeks ago
Checkpoint Technologies, LLC San Jose, United StatesCheckpoint Technologies, LLC, located in San Jose, California, designs and manufactures Laser Scanning Microscopes and Photon Emission Microscopes for semiconductor device physics analytics / failure analysis. We have a strong technological base and hold a leading market position ...
-
Search Services Staff Engineer
1 week ago
eBay San Jose, United StatesAt eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the fut ...
-
Field Service Engineer
3 weeks ago
Affinity Inc San Jose, United StatesS Semiconductor - Field Service Engineering Technician - San Jose, CA Our client is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States, Latin America, and the Caribbean markets. They are currently seeking a Field Se ...
-
Field Service Engineer
3 weeks ago
International Staff Consulting San Jose, United StatesAs Field Service Representative you will provide on-site service including preventive maintenance, calibration, installation, and training across all product lines primarily in the western USA. Ideally, you will be located in the Bay Area, but other location in the territory are ...
-
Field Service Engineer
1 week ago
Danaher Corporation San Jose, United StatesWondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be suppo ...
-
Field Service Engineer
1 week ago
Danaher Corporation San Jose, United StatesDanaher Corporation · Field Service Engineer - San Jose · in · San Jose , · California · Wondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the la ...
-
Field Service Engineer
1 week ago
Bruce Widnes San Jose, United StatesAs Field Service Representative you will provide on-site service including preventive maintenance, calibration, installation, and training across all product lines primarily in the western USA. Ideally, you will be located in the Bay Area, but other location in the territory are ...
-
Field Service Engineer
3 weeks ago
Anritsu San Jose, United StatesAnritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as mult ...
-
Field Service Engineer
3 weeks ago
Anritsu San Jose, United StatesAnritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as mult ...
-
Field Service Engineer
3 weeks ago
Checkpoint Technologies San Jose, United StatesCheckpoint Technologies, LLC, located in San Jose, California, designs and manufactures Laser Scanning Microscopes and Photon Emission Microscopes for semiconductor device physics analytics / failure analysis. We have a strong technological base and hold a leading market position ...
-
Field Service Engineer
1 week ago
BIOLASE San Jose, United StatesBIOLASE · is a well-established medical device manufacturer that specializes in dental imaging equipment and laser systems worldwide. We have an immediate opportunity for an experienced · Field Service Engineer in the San Jose, CA area . This is a full-time, home-based postilio ...
-
Field Service Engineer
2 weeks ago
Checkpoint Technologies, LLC San Jose, United StatesJob Description · Job DescriptionCheckpoint Technologies, LLC, located in San Jose, California, designs and manufactures Laser Scanning Microscopes and Photon Emission Microscopes for semiconductor device physics analytics / failure analysis. We have a strong technological base a ...
-
Field Service Engineer
10 hours ago
ITW San Jose, United StatesCompany DescriptionInstron is a global organization that designs, manufactures, sells and services mechanical testing systems. Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller can survive several drops whether you are ex ...
-
Field Service Engineer
3 weeks ago
Corps Partners San Jose, United StatesApply · Location · San Jose, CA · Full Remote · Posted · May 6, 2024 · As Field Service Representative you will provide on-site service including preventive maintenance, calibration, installation, and training across all product lines primarily in the western USA. Ideally, you ...
-
Field Service Engineer
3 weeks ago
Corps Partners San Jose, United StatesApply · Location · San Jose, CA · Full Remote · Type · Direct Hire · ID · FL · Posted · Apr 19, 2024 · As Field Service Representative you will provide on-site service including preventive maintenance, calibration, installation, and training across all product lines primaril ...
-
Field Service Engineer
3 weeks ago
TONI GROUP LLC San Jose, United StatesApply · Location · San Jose, CA · Full Remote · Posted · May 6, 2024 · As Field Service Representative you will provide on-site service including preventive maintenance, calibration, installation, and training across all product lines primarily in the western USA. Ideally, you ...
-
Field Service Engineer
3 weeks ago
Cameron Craig Group San Jose, United StatesApply · Location · San Jose, CA · Full Remote · Type · Direct Hire · ID · FL · Posted · Apr 19, 2024 · As Field Service Representative you will provide on-site service including preventive maintenance, calibration, installation, and training across all product lines primaril ...
-
Remote Field Service Engineer
3 weeks ago
International Isotopes San Jose, United StatesInternational Isotopes Inc. is seeking a highly skilled and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing remote/on-site technical support and troubleshooting assistance to our customers. You will work direct ...
-
Field Service Engineering Technician
3 weeks ago
Job Juncture San Jose, United StatesJob Description · Field Service Engineering Technician (PVD)- San Jose, CA · Our client is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States, Latin America, and the Caribbean markets. · They are currently seeking ...
-
Field Service Engineering Technician
3 weeks ago
Food Management Search San Jose, CA, United StatesField Service Engineering Technician (PVD)- San Jose, CA Our client is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States, Latin America, and the Caribbean markets. · They are currently seeking a Field Service Engi ...
Service Engineer - San Jose, United States - Knewin
Description
Job Req ID: 23942About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.
Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.
We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.Job Summary:
Support Supermicro Global Service Installation Team and help build a world class service organization.
This position requires the ability to work flexible hours including nights and weekends as required in completion of equipment installation in a data center work environment.
Provide racking & stacking, copper/fibre cabling of server and network equipment. To provide technical support for installed equipment pertaining to hardware and software functionalities.Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
Qualifications:
$70,000 - $100,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.
In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO StatementSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population.
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
#J-18808-Ljbffr