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    Genesys Routing Composer Developer - Austin, United States - Pinnacle Group

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    Description

    Genesys Routing Composer Developer

    Location: Onsite Austin, TX

    Duration: Long term contract

    Roles and responsibilities:

    • Hands on Experience in Genesys Routing Composer Development required
    • Hands on Routing Experience in Composer Multimedia channel Development (Email, Iwd)
    • Experience in Service Level Routing and Priority Tuning
    • Able to Explain and strong knowledge in Multi-site Architecture

    Skill Sets - Experience - Preference

    Genesys Core and Voice - 2-5 years - Is Required

    Genesys - 2-5 years - Is Required

    Genesys Composer Routing/platform developer - 2-5 years - Is Required

    Genesys Digital - 2-5 years - Is Required

    Below are the mostly asked Interview questions -

    • Explain Multi-site Architecture?
    • Explain the Complex Project which you have develop in the Composer Routing
    • Which Blocked used for Queue Treatment and do you Send Call to an Agent from IVR?
    • How do you pass the Variables from one Workflow to another Workflow?
    • ORS Architecture?
    • Exceptional Handling and Default Routing?
    • Scenario- Lets say you have 3 Routing need to handle together like Skill based, SLR, PAR. How do you configure your workflow?
    • Blending agent for the Multi-site Environment?
    • iWD configuration using Composer and IRD ?
    • These questions they asked Mainly Focused on - Multimedia Composer Routing (Email & iWD)
    • Agent Reservation in SIP Cluster Architecture and Configuration?

    Pay Range: $60/hr - $65/hr

    The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.

    Interested candidate please call me at for immediate consideration.

    Rajat Jain

    SAP/ERP Recruitment Lead

    [t]



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