- Answering phones and answering questions about the facility and booking events
- Complete Birthday/Group reservation bookings per script and booking guidelines
- Greeting and assisting all walk in party inquiries
- Giving tours to potential parties and groups
- Being knowledgeable of all aspects of the park and answering questions accordingly
- Being knowledgeable of the party packages and program to accurately translate information to guests
- Maintaining logs accurately
- Calling past parties and trying to get them to rebook.
- Communicating with staff about special needs of parties
- Assisting the party/group manager with all parties on the day of the event
- Assist with creating event summaries and creating care packages with relevant materials for events (wristbands, play cards, drink tickets, decorations, etc.)
- Maintaining cleanliness of the party office
- Understanding the cash out process and having the ability to properly cash out a party
- Assist as needed in other areas as requested by a lead or manager
- Maintain uniform standards and a professional appearance
- Standing or sitting for long periods of time with frequent bending and turning
- Must be able to lift 30 lbs
- Must be able to communicate with guests and communicate via email, phone, and in person with great detail and organization
- Must be at least 16 years old
- Obtain training certification per company policy
- Goes beyond the normal expectations without compromising the company mission, vision and values.
- Demonstrates the ability to be courteous and accountable in all situations.
- Responding to guests' special requests in a courteous and accountable fashion.
- Monitors the consistency of the product provided to all guests.
- Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
- Cooperates with all team members when assigned additional tasks and listens to others with compassion.
- Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
- Maintains uniform standards.
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Event Coordinator - Austin, United States - Entertainment Promotions
Description
Primary Job Duties:
Physical Requirements:
Special Requirements:
Standard Company Expectations:
Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire.
The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.
