- Offer Level 1 and 2 customer-centered technical support for company computing environment and network, including supported hardware, Microsoft o365/Office/Outlook and other business applications, and peripheral devices.
- Ensure immediate and total restoration of services for all systems and services by promptly responding to users' requests (including remote users) when they have an IT related problem – proactively recognize the problem and implement needed solutions.
- Provide support and maintenance for in-house and remote computer systems, including carrying out diagnosis, upgrades, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstations, laptops, tablets, printers, copy machines and mobile phones.
- Provide solution to software, hardware, and system problems by researching problems and questions, diagnosing, troubleshooting, and applying available information and resources.
- Remain in touch with a customer until their issues are totally resolved or/and request is completed.
- Carry out root cause analysis and create new resolutions to problems that occur frequently.
- Develop and maintain documentation for technology and business processes for end user support.
- Frequently check the ticketing system for incoming service desk requests and vet requests thoroughly.
- Ensure a positive support experience for customers; develop a good relationship and trust with company users by exhibiting professional attitude and a welcoming approach to understanding customers' problems.
- Carry out software upgrade for presently installed software when necessary and with authorization, or request for new software.
- Perform upgrade for desktops/laptops, tablets, mobile phones, and other devices; obtain authorization for new hardware.
- Perform software imaging fulfilment and desktop/laptop hardware builds for projects and acquisitions.
- Perform administrative duties, including purchasing, scheduling of equipment or laptop loaners, or any other services/items for company users; organize shipment to remote sites, when necessary.
- Travel to remote sites to maintain and provide IT support.
- Associate degree in Computer Science or related technical discipline preferred.
- High school diploma or equivalent with 1-4 years of experience or A+ (CompTIA) Certification.
- Work experience in an IT environment supporting desktops, laptops, peripherals, and printers.
- Proficient utilizing tablet, desktop, Server Operating Systems, and all Microsoft applications.
- Strong knowledge of Active Directory and various technical support concepts, procedures, and practices.
- Exceptional communication, problem-solving, and interpersonal skills.
- Must have a valid driver's license.
- Ability to travel within the Washington Metropolitan area and all PLC offices.
- Fringe Benefits – health, dental, vision, retirement fund, and more
- Technical Training
- Hybrid Work Schedule (three days in office and two days off-site)
- Must be able to remain in a stationary position 50% of the time.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer); Manual dexterity needed for using a calculator and computer keyboard.
- Must be able to position self to stoop, kneel, crouch, or crawl.
- Must have ability to navigate stairwells.
- The person in this position frequently communicates with employees/customers/clients; and must be able to exchange accurate information by perceiving the nature of sound, near and far vision, depth perception, providing oral and written information.
- Frequently move equipment weighing up to 50 pounds throughout the office space.
- Must be able to enter data into a computer terminal; to see and read a computer screen and printed material with or without vision aids.
- Must be able to operate a motor vehicle.
- Must be able to participate in fire drills or other drills during an emergency.
-
IT Support Technician
3 weeks ago
Procession Systems Washington, United States Full timeJob Description · GENERAL DUTIES: · Install desktop, laptop, and tablet computers, peripherals, and software products for networked and stand-alone environments. · Troubleshoot, diagnose, and resolve desktop, laptop, and tablet computer software and hardware failures. · Provide i ...
-
IT Support Technician
3 weeks ago
Kforce Washington, United States ContractDescription · Kforce has a client that is seeking a Fully Remote Senior Full Stack Developer to join their team.Overview:This app is being built with Java, Spring Boot and GCP, and has a UI that is written in both react and angular. We are looking into new feature development to ...
-
IT Support Technician
4 days ago
TEKsystems Washington, United StatesJob Description · Job DescriptionMaintain hardware/ software lifecycle. · Develop and manage asset lifecycle tracking and planning processes and capabilities. · Maintain accurate Asset Repository/ CMDB for all Software and Hardware assets. · Coordinate and schedule asset shipping ...
-
Executive Support Technician
2 weeks ago
U.S. Chamber of Commerce Washington, United StatesAbout Us: · If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world's largest business organization, we believe in building a future that gives everyone ...
-
Mobile Support Technician
1 day ago
TEKsystems Washington, United States ContractDescription: · Specific duties include: · • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed · • Install, configure, test, maintain ...
-
Tier 2 IT Support Technician
2 weeks ago
Amentum Washington, United States Full timeAmentum is seeking Tier 2 IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. · We are pipelin ...
-
Tier 2 IT Support Technician
3 days ago
Amentum Washington, United States Full timeAmentum is seeking Tier 2 IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. · We are pipelin ...
-
Desktop Support Technician
2 days ago
TEKsystems Washington, United StatesJob Description · Job DescriptionDuration · 3-5 Year(s) Project · M-F 8-5 or 6a-2p or 2p to 10p, some weekends · Traveling all over D.C. AREA · Has to have own Reliable Transportation · Covid vaccinated · Needs to have 3-5 years W10 Deskside Support experience · imaging, AD, net ...
-
Lab Support Technician I
6 days ago
Mercy Washington, United States Part timeWe're a Little Different · Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. · At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills a ...
-
Deskside Support Technician
2 days ago
TEKsystems Washington, United StatesJob Description · Job DescriptionDuration · 5 Year(s) contract · Description · Flexible "Bubble" staff -MASTER LEVEL required (TOTAL NEED 6): First shift, 8 to 4, 9 to 5 · General coverage Region - Washington DC – 3 techs · \*\*\*\* These folks will require flexibility as far as ...
-
Building Support Technician
3 weeks ago
Judicial Branch Washington, United StatesSummary · This is a full-time position with the Marshal's Office at the Supreme Court of the United States in Washington, D.C. · Closing Date: Tuesday, 05/21/2024, 11:59 PM EDT · Please note that this vacancy has a limit of 200 applicants. The job opportunity announcement will au ...
-
Deskside Support Technician
2 weeks ago
CACI Arlington, United StatesDeskside Support TechnicianJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *As a Deskside Support Technician, you will act as a mod ...
-
Lab Support Technician I
3 weeks ago
Mercy Washington, United StatesWe're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and tal ...
-
Help Desk Support Technician
2 weeks ago
FYI-For Your Information, Inc. Washington, United StatesJob Description · Job DescriptionSalary: · The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Inf ...
-
Support Technician
3 weeks ago
Flash Technology Group LLC Washington, United StatesTS/SCI with Polygraph required. DAYS M-F 8 Hour shifts between the Hours of 6am - 6pm. Troubleshoot, install, and support the configuration of hardware devices CONUS and OCONUS. Includes workstations, monitors, printers, peripherals, servers, network equipment, cables labeling mo ...
-
Training Technician Supporting the DEA
2 weeks ago
FSA Arlington, United States Full timeBe a part of the nationwide law enforcement initiative that removes the tools of crime from criminal organizations, depriving wrongdoers of proceeds from their crime and impacting the infrastructure of criminal enterprises. Compass Strategy Solutions (CSS) specializes in cultivat ...
-
Deskside Support Technician
1 week ago
CACI International Arlington, United StatesDeskside Support Technician · Job Category: Engineering and Technical Support · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · * * · As a Deskside Support Tec ...
-
Help Desk Support Technician
4 days ago
NextGen Global Resources Washington, United StatesJob Description · Job DescriptionJob Duties: · Programming of mobile and portable radios, and infrastructure (training will be provided). · Organize and pack radio kits for shipment. · Data entry into MS Excel spreadsheets and MS Word forms to include barcode scanning. · Equipmen ...
-
Staff Technical Support Technician
2 days ago
Idexcel Technologies Private Limited Washington DC, United StatesTechnical Support Specialist * · *A telecommunication support specialist is responsible for overseeing the installation of telecommunications equipment, such as found in complex electronic switching systems, and other plain old telephone service facilities, optical fiber cabling, ...
-
Senior AV Support Technician
3 days ago
The University of Texas at Arlington Arlington, United States Full timeJob Summary · Primarily responsible for working independently to provide urgent and escalated support for educational and administrative audio visual and video equipment for events in learning spaces, including podium computers, control panels, and audio equipment. Works with th ...
Help Desk Support Technician - Washington, United States - PROGRESSIVE LIFE CENTER
Description
Job Description
Job DescriptionProgressive Life Center, Inc. (PLC) is a Black-led organization, providing culturally-sensitivity human services to children, youth and families in the District of Columbia and surrounding Maryland, throughout Greater Philadelphia, and in most of Delaware. PLC's array of community-based services includes foster care and adoption, independent living for youth aging out of foster care, family preservation, juvenile diversion, and parenting skills training. For more than two decades, PLC has earned accreditation from the prestigious Council on Accreditation (COA) for its demonstration of excellence in the delivery of services and achievement of outcomes. Learn more at
Position Responsibilities
Qualifications
Benefits
We offer an exceptional benefits package with an opportunity for personal and professional growth, which include the following:
Physical Demands
Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):
Work Environment
Normal office environment indoors.
Equal Opportunity Employer
PLC is an equal opportunity employer. PLC does not discriminate in employment on account of race, sex, color, religion, sexual orientation, parental status, national origin, age, disability, genetic information, political affiliation, military status, or other non-merit based factors.