IT Support Technician - Washington, United States - Procession Systems

Procession Systems Washington, United States

4 weeks ago

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Full time

Description

Job Description

GENERAL DUTIES:

Install desktop, laptop, and tablet computers, peripherals, and software products for networked and stand-alone environments.
Troubleshoot, diagnose, and resolve desktop, laptop, and tablet computer software and hardware failures.
Provide information, guidance, and instruction on the use of desktop, laptop, and tablet computer hardware and software products.
Provide desktop, laptop, and tablet computer technical support to USCP users.
Implement, maintain, test, and administer standardized desktop, laptop, and tablet computer hardware, software, and network configurations.
Prepare computer equipment for reuse, refresh, or disposal property as approved by USCP personnel.

Required Skills

REQUIRED QUALIFICATIONS:

Implement, maintain, test, and administer standardized desktop, laptop, and tablet hardware, software, and network configurations and troubleshoot the USCP's distributed computing environment.
Prepare computer equipment for reuse, refresh computer equipment as part of the Capital Equipment Refresh Program (CERP) or dispose of computer equipment as part of standard property processes.
Bachelor Degree in Computer Science, Information Technology, or Engineering (Equivalent experience may be substituted for education)
Current industry certifications desired.
Five (5) or more years of experience in program of similar scope, type, and complexity
Experience in installing desktops, portable computers, peripherals, and software products for local area network, wide area network and standalone environments.
Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures.
Ability to analyze and assess customers' service requests and provide prompt technical solutions.
Must have experience working with Microsoft Windows (Windows 7 and Windows 10) and Microsoft Office (MS Office 2016) and general Exchange/Outlook support.
Knowledge and experience in utilizing trouble-ticketing software for opening/closing tickets.
Experience in performing software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and mobile platforms.
Demonstrated proficiency with operating systems, business applications, and computer hardware platforms.
Must be able to effectively communicate both verbally and in writing to customers, peers, technical staff and Government employees.

CLEARANCE:

US Citizenship required

Desired Skills

DESIRED QUALIFICATIONS:

Ability to contact and effectively communicate with customers by telephone, electronic communications, or in person.
Ability to provide technical support via phone for customers assigned to locations outside the Washington DC Metro area.
Ability to coordinate the disassembly and reinstallation of automation equipment in support of office relocations.

About Procession Systems

About us

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