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    IT Support Technician - Washington, United States - Procession Systems

    Procession Systems
    Procession Systems Washington, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description


    GENERAL DUTIES:

    • Install desktop, laptop, and tablet computers, peripherals, and software products for networked and stand-alone environments.
    • Troubleshoot, diagnose, and resolve desktop, laptop, and tablet computer software and hardware failures.
    • Provide information, guidance, and instruction on the use of desktop, laptop, and tablet computer hardware and software products.
    • Provide desktop, laptop, and tablet computer technical support to USCP users.
    • Implement, maintain, test, and administer standardized desktop, laptop, and tablet computer hardware, software, and network configurations.
    • Prepare computer equipment for reuse, refresh, or disposal property as approved by USCP personnel.
    ,

    Required Skills


    REQUIRED QUALIFICATIONS:

    • Implement, maintain, test, and administer standardized desktop, laptop, and tablet hardware, software, and network configurations and troubleshoot the USCP's distributed computing environment.
    • Prepare computer equipment for reuse, refresh computer equipment as part of the Capital Equipment Refresh Program (CERP) or dispose of computer equipment as part of standard property processes.
    • Bachelor Degree in Computer Science, Information Technology, or Engineering (Equivalent experience may be substituted for education)
    • Current industry certifications desired.
    • Five (5) or more years of experience in program of similar scope, type, and complexity
    • Experience in installing desktops, portable computers, peripherals, and software products for local area network, wide area network and standalone environments.
    • Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures.
    • Ability to analyze and assess customers' service requests and provide prompt technical solutions.
    • Must have experience working with Microsoft Windows (Windows 7 and Windows 10) and Microsoft Office (MS Office 2016) and general Exchange/Outlook support.
    • Knowledge and experience in utilizing trouble-ticketing software for opening/closing tickets.
    • Experience in performing software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and mobile platforms.
    • Demonstrated proficiency with operating systems, business applications, and computer hardware platforms.
    • Must be able to effectively communicate both verbally and in writing to customers, peers, technical staff and Government employees.

    CLEARANCE:

    • US Citizenship required
    ,

    Desired Skills


    DESIRED QUALIFICATIONS:

    • Ability to contact and effectively communicate with customers by telephone, electronic communications, or in person.
    • Ability to provide technical support via phone for customers assigned to locations outside the Washington DC Metro area.
    • Ability to coordinate the disassembly and reinstallation of automation equipment in support of office relocations.
    ,

    About Procession Systems


    About us

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