Jobs
>
Washington, D.C.

    Tier 2 IT Support Technician - Washington, United States - Amentum

    Amentum
    Amentum Washington, United States

    1 week ago

    Amentum background
    Full time
    Description

    Amentum is seeking Tier 2 IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.

    We are pipelining candidates for a future role.

    You enjoy providing Tier 2 support while multitasking in a fast-paced environment and utilizing the ServiceNow ticketing system. One of your strong points is your eagerness to learn and how you are proactive in asking questions when you need more information. As a team player, you thrive in helping your colleagues and look forward to supporting our customers professionally.

    Responsibilities:

  • Provide Tier 2 IT desk side and/or call center support to end users for software and hardware troubleshooting
  • Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
  • Provide support for on-site and remote (via Citrix) technology integration including laptops, printer networks, and VOIP systems
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Utilize ServiceNow to create, update, and close incident and service requests
  • Assist with configuration and support for agency issued mobile devices
  • Help mentor and train colleagues and junior technicians with core IT principles and technologies
  • Provide excellent customer service, while serving as a technical expert and liaison to NIH clients and contract staff
  • Maintains current knowledge of relevant technology as assigned
  • Assist Service Desk with answering phones when needed

    • Here at Amentum, we are purpose-driven with a fierce commitment to deliver on our promises. We create trailblazing solutions, have unwavering integrity, and embrace inclusion and collaboration. Our team is excited to help customers solve today's and tomorrow's problems, giving confidence and reassurance that together we'll accomplish mission success.

    Minimum Requirements:

  • Vocational/technical training beyond high school
  • At least 4 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software
  • ServiceNow ticketing system experience
  • Experience averaging about 10–12 tickets a day
  • Experience troubleshooting Microsoft 365, including Outlook and Teams
  • Multi-factor authentication (MFA) troubleshooting experience
  • Experience with hardware and memory installations, laptop/desktop imaging and backups, system updates, and software pushes
  • Understanding of enterprise-level IT environments
  • Working knowledge of computers, printers, and scanners, including how these pieces of technology interact with each other, including assembly, installation, configuration, testing, troubleshooting, and repairing hardware and peripherals
  • Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

    • Preferred Qualifications:

  • BigFix experience
  • Experience with documentation, tracking, security, and testing related to network operations and hardware/software integration, including review and maintenance of agency policies and procedures
  • Experience in a high-paced, customer-service focused environment
  • Excellent writing, communication, and organizational skills

    • Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

  • TEKsystems

    IT Support Technician

    1 week ago

    TEKsystems Washington, United States

    Job Description · Job DescriptionMaintain hardware/ software lifecycle. · Develop and manage asset lifecycle tracking and planning processes and capabilities. · Maintain accurate Asset Repository/ CMDB for all Software and Hardware assets. · Coordinate and schedule asset shipping ...

  • TEKsystems

    Mobile Support Technician

    4 days ago

    TEKsystems Washington, United States Contract

    Description: · Specific duties include: · • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed · • Install, configure, test, maintain ...

  • U.S. Chamber of Commerce

    Executive Support Technician

    2 weeks ago

    U.S. Chamber of Commerce Washington, United States

    About Us: · If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world's largest business organization, we believe in building a future that gives everyone ...

  • TEKsystems

    Desktop Support Technician

    6 days ago

    TEKsystems Washington, United States

    Job Description · Job DescriptionDuration · 3-5 Year(s) Project · M-F 8-5 or 6a-2p or 2p to 10p, some weekends · Traveling all over D.C. AREA · Has to have own Reliable Transportation · Covid vaccinated · Needs to have 3-5 years W10 Deskside Support experience · imaging, AD, net ...

  • Mercy

    Lab Support Technician I

    1 week ago

    Mercy Washington, United States Part time

    We're a Little Different · Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. · At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills a ...

  • TEKsystems

    Deskside Support Technician

    6 days ago

    TEKsystems Washington, United States

    Job Description · Job DescriptionDuration · 5 Year(s) contract · Description · Flexible "Bubble" staff -MASTER LEVEL required (TOTAL NEED 6): First shift, 8 to 4, 9 to 5 · General coverage Region - Washington DC – 3 techs · \*\*\*\* These folks will require flexibility as far as ...

  • Amentum

    Tier 2 IT Support Technician

    2 weeks ago

    Amentum Washington, United States Full time

    Amentum is seeking Tier 2 IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. · We are pipelin ...

  • TRA Inc

    IT Support Technician

    2 days ago

    TRA Inc Arlington, United States

    ADVANCEMENT OPPORTUNITIES · IT Support Technician, Sr · IT Helpdesk Supervisor · POSITION SUMMARY · This is an entry level position in the Information Technology (IT) Staff Group. The position will work independently or in a group of other technicians to troubleshoot and reso ...

  • CACI

    Deskside Support Technician

    2 weeks ago

    CACI Arlington, United States

    Deskside Support TechnicianJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *As a Deskside Support Technician, you will act as a mod ...

  • Mercy

    Lab Support Technician I

    3 weeks ago

    Mercy Washington, United States

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and tal ...

  • FYI-For Your Information, Inc.

    Help Desk Support Technician

    2 weeks ago

    FYI-For Your Information, Inc. Washington, United States

    Job Description · Job DescriptionSalary: · The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Inf ...

  • FSA

    Training Technician Supporting the DEA

    2 weeks ago

    FSA Arlington, United States Full time

    Be a part of the nationwide law enforcement initiative that removes the tools of crime from criminal organizations, depriving wrongdoers of proceeds from their crime and impacting the infrastructure of criminal enterprises. Compass Strategy Solutions (CSS) specializes in cultivat ...

  • CACI International

    Deskside Support Technician

    1 week ago

    CACI International Arlington, United States

    Deskside Support Technician · Job Category: Engineering and Technical Support · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · * * · As a Deskside Support Tec ...

  • Idexcel Technologies Private Limited

    Staff Technical Support Technician

    6 days ago

    Idexcel Technologies Private Limited Washington DC, United States

    Technical Support Specialist * · *A telecommunication support specialist is responsible for overseeing the installation of telecommunications equipment, such as found in complex electronic switching systems, and other plain old telephone service facilities, optical fiber cabling, ...

  • Akiva Technologies LLC

    Deskside Support Technician

    1 day ago

    Akiva Technologies LLC Arlington, United States

    Job Description · Job DescriptionAbout Us: · Akiva Technologies is an innovative professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers. We offer indus ...

  • NextGen Global Resources

    Help Desk Support Technician

    1 week ago

    NextGen Global Resources Washington, United States

    Job Description · Job DescriptionJob Duties: · Programming of mobile and portable radios, and infrastructure (training will be provided). · Organize and pack radio kits for shipment. · Data entry into MS Excel spreadsheets and MS Word forms to include barcode scanning. · Equipmen ...

  • InsideHigherEd

    Senior AV Support Technician

    1 week ago

    InsideHigherEd Arlington, United States Administrative Jobs ,

    Posting Number:S05511P · Position Title:Senior AV Support Technician · Department:OIT AV Support · Location:Arlington · Job Family:Information Technology · Position Status:Full-time · Work Hours:Shift · Work Schedule:One (1) of three (3) working shifts Monday – Friday:7:00am – 4: ...

  • The University of Texas at Arlington

    Senior AV Support Technician

    1 week ago

    The University of Texas at Arlington Arlington, United States Full time

    Job Summary · Primarily responsible for working independently to provide urgent and escalated support for educational and administrative audio visual and video equipment for events in learning spaces, including podium computers, control panels, and audio equipment. Works with th ...

  • Chenega Corporation

    Mid-level Help Desk Support Technician

    1 week ago

    Chenega Corporation Washington, United States Full time

    Summary · Mid-level Help Desk Support Technician · Washington, DC · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so ...

  • Chenega MIOS SBU

    Mid-level Help Desk Support Technician

    3 weeks ago

    Chenega MIOS SBU Washington, United States

    Mid-level Help Desk Support Technician · Washington, DC Join our Talent Network · Mid-level Help Desk Support Technician · Washington, DC · C-CDAS · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career ...