- Provide technical support for system users
- Assist in designing, analyzing, and maintaining enterprise infrastructure environments
- Contribute to customer inquiries and collaborate within the team
- Develop performance measurements using service desk platform
- Implement ITIL best practices for optimal end-user services
- Generate Service Desk metrics reports
- Coordinate with IT support teams to improve service delivery
- Resolve customer issues effectively
- Assist in managing Service Desk resources
- Facilitate staff development and performance assessment
- Sit for long periods
- Stand for long periods
- Ambulate throughout an office
- Stoop, kneel, crouch, or crawl as required
- Lift and carry weight up to 50 pounds
-
IT Support Technician
2 days ago
TRA Inc Arlington, United StatesADVANCEMENT OPPORTUNITIES · IT Support Technician, Sr · IT Helpdesk Supervisor · POSITION SUMMARY · This is an entry level position in the Information Technology (IT) Staff Group. The position will work independently or in a group of other technicians to troubleshoot and reso ...
-
Deskside Support Technician
2 weeks ago
CACI Arlington, United StatesDeskside Support TechnicianJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *As a Deskside Support Technician, you will act as a mod ...
-
Training Technician Supporting the DEA
2 weeks ago
FSA Arlington, United States Full timeBe a part of the nationwide law enforcement initiative that removes the tools of crime from criminal organizations, depriving wrongdoers of proceeds from their crime and impacting the infrastructure of criminal enterprises. Compass Strategy Solutions (CSS) specializes in cultivat ...
-
Deskside Support Technician
1 day ago
Akiva Technologies LLC Arlington, United StatesJob Description · Job DescriptionAbout Us: · Akiva Technologies is an innovative professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers. We offer indus ...
-
Senior AV Support Technician
1 week ago
InsideHigherEd Arlington, United States Administrative Jobs ,Posting Number:S05511P · Position Title:Senior AV Support Technician · Department:OIT AV Support · Location:Arlington · Job Family:Information Technology · Position Status:Full-time · Work Hours:Shift · Work Schedule:One (1) of three (3) working shifts Monday – Friday:7:00am – 4: ...
-
Senior AV Support Technician
1 week ago
The University of Texas at Arlington Arlington, United States Full timeJob Summary · Primarily responsible for working independently to provide urgent and escalated support for educational and administrative audio visual and video equipment for events in learning spaces, including podium computers, control panels, and audio equipment. Works with th ...
-
IT Support Technician
1 week ago
TEKsystems Washington, United StatesJob Description · Job DescriptionMaintain hardware/ software lifecycle. · Develop and manage asset lifecycle tracking and planning processes and capabilities. · Maintain accurate Asset Repository/ CMDB for all Software and Hardware assets. · Coordinate and schedule asset shipping ...
-
Desktop Support Technician
1 week ago
AA2IT Arlington, United StatesWhat will the primary day-to-day responsibilities entail for this person? Troubleshooting Dell laptop/desktop PCs. Working with end-users to resolve issues. Providing updates to management as needed. TOP 2 or 3 required skills that candidates must have: Communications, Hardware B ...
-
Mobile Support Technician
4 days ago
TEKsystems Washington, United States ContractDescription: · Specific duties include: · • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed · • Install, configure, test, maintain ...
-
Executive Support Technician
2 weeks ago
U.S. Chamber of Commerce Washington, United StatesAbout Us: · If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world's largest business organization, we believe in building a future that gives everyone ...
-
Onsite Support Technician II
1 week ago
Datawiz Arlington, United StatesJob Description · Job DescriptionOnsite Support Technician II · This position requires a US Citizenship · This position is On-Site in Arlington, VA · This position is contingent upon passing a Public Trust Clearance, with a heavy emphasis on your Financial History. · Responsibili ...
-
Onsite Support Technician II
5 days ago
Datawiz Arlington, United StatesOnsite Support Technician II · This position requires a US Citizenship · This position is On-Site in Arlington, VA · This position is contingent upon passing a Public Trust Clearance, with a heavy emphasis on your Financial History. · Responsibilities: · Act as a lead techni ...
-
Test Support Technician II
3 weeks ago
MAG USA Inc. Arlington, United StatesPosition Summary · MAG Aerospace has an opportunity for a Test Support Technician in the Aviation Security Technology Industry. The Test Support Technician supports developmental test and evaluation tasks, including test set-up, execution, and data collection at the TSA System I ...
-
Training Technician Supporting the DEA
1 week ago
FSA Federal Arlington, United States· Be a part of the nationwide law enforcement initiative that removes the tools of crime from criminal organizations, depriving wrongdoers of proceeds from their crime and impacting the infrastructure of criminal enterprises. · Compass Strategy Solutions (CSS) specializes in cu ...
-
Tier 2 IT Support Technician
1 week ago
Amentum Washington, United States Full timeAmentum is seeking Tier 2 IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. · We are pipelin ...
-
Desktop Support Technician
6 days ago
TEKsystems Washington, United StatesJob Description · Job DescriptionDuration · 3-5 Year(s) Project · M-F 8-5 or 6a-2p or 2p to 10p, some weekends · Traveling all over D.C. AREA · Has to have own Reliable Transportation · Covid vaccinated · Needs to have 3-5 years W10 Deskside Support experience · imaging, AD, net ...
-
Lab Support Technician I
1 week ago
Mercy Washington, United States Part timeWe're a Little Different · Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. · At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills a ...
-
Deskside Support Technician
6 days ago
TEKsystems Washington, United StatesJob Description · Job DescriptionDuration · 5 Year(s) contract · Description · Flexible "Bubble" staff -MASTER LEVEL required (TOTAL NEED 6): First shift, 8 to 4, 9 to 5 · General coverage Region - Washington DC – 3 techs · \*\*\*\* These folks will require flexibility as far as ...
-
Tier 2 IT Support Technician
2 weeks ago
Amentum Washington, United States Full timeAmentum is seeking Tier 2 IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. · We are pipelin ...
-
it support technician
1 week ago
Randstad Alexandria, United Statesit support technician. · alexandria , virginia · posted 7 days ago · job details · summary · $29 - $32 per hour · contract · bachelor degree · category computer and mathematical occupations · reference · job details · job summary: · These should be onsite staff, especially ...
Deskside Support Technician - Arlington, United States - CACI International
Description
Deskside Support Technician at CACI
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
What You'll Do:
As a Deskside Support Technician at CACI, you'll be the go-to person for providing exceptional customer service to the Joint Service Provider (JSP) user community. Your role will be crucial in ensuring the productivity of end users by resolving IT issues related to software, hardware, and network. You'll work closely with customers to address desktop, laptop, and software installation issues efficiently.
More About the Role:
You'll Bring These Qualifications:
Clearance Required: US Department of Defense (DOD) issued Secret Clearance
Skills: Strong customer service, analytical thinking, prioritization, problem-solving, and communication skills
Experience: 2-7 years in supporting PC hardware and software systems
Education: Bachelor's Degree or equivalent with relevant certifications
Certifications: CompTIA Security+, ITIL v3 Foundations, HDI Desktop Support Manager, or A+ related certifications
Physical Requirements:
What We Can Offer You:
Join CACI, a company recognized as a Best Place to Work by the Washington Post. Enjoy the flexibility, competitive benefits, and career development opportunities offered at CACI. Our mission-driven culture aligns with the nation's top priorities, and our success is defined by our unique character-based principles.
Company Overview
CACI is an Equal Opportunity/Affirmative Action Employer, fostering diversity and inclusion in the workplace. We provide a comprehensive range of benefits to support our employees and their families. Learn more on our website.
Pay Range:
The proposed salary range for this position is: $50,500 - $101,000
