Jobs
>
Houston

    Client Success Associate - Houston, United States - Privia Health

    Privia Health
    Privia Health Houston, United States

    2 days ago

    Default job background
    Description

    Job Description

    Job DescriptionCompany Description

    Privia HealthTM is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

    Job Description

    Travel Required: Yes, 50% - Houston/Gulf Coast Market

    The Client Success Associate is responsible for managing a portfolio of clients and providing exceptional account management in our TX Market.

    Primary Job Duties:

    • Work with the Operations Consultant teams to remain closely aligned on supporting markers of success for market clients
    • Oversee the successful completion of compliance requirements by all needed participants
    • Collaborate with other Privia teams, both locally and nationally, to drive the success of the clients digital front door presence.
    • Assist with changes, updates, and ongoing issue resolution
    • Serve as a communication liaison between clients and our internal teams to ensure prompt response, resolution and follow up as needed
    • Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
    • Provide regulate status updates to the Sr. Director of Practice Operations via regular operating meetings and one-off communications
    • Be well versed on Privia's processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
    • Collaborate with Key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolution
    • Work closely with clients to launch participation in available group purchasing options
    • Provide key market updates via professional communications to all clients in the portfolio
    • This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence
    • Leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning)
    Qualifications
    • Bachelor's degree preferred
    • 2+ years of previous healthcare experience required; working with physicians and medical group staff preferred
    • Managed multiple projects while providing exceptional client service
    • Technical project management in a healthcare setting is preferred
    • Experience in hospital or physician office setting including knowledge of physician office workflow and processes
    • Tech Savvy
    • Must possess reliable transportation
    • Ability to work with different professional levels of stakeholders to include clinic leadership, providers, and senior market leadership
    • Must comply with HIPAA rules and regulations

    Interpersonal Skills & Attributes:

    • Collaborative, customer-focused and able to create visible value
    • Bright and analytical. Turns the unknown into knowledge in short order
    • Able to have honest, difficult conversations with doctors
    • Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to gain client trust
    • Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects
    • Process oriented with the ability to effectively see projects to fruition
    • Expresses ideas clearly and effectively, motivates the listener to action
    • Positive attitude toward company, work, clients, management, and team members
    • Uses a customer-focused approach in dealing with conflict and resolution of problems
    • Attention to detail, both individually and in the oversight of the team's work products
    • Ability to work in a very fast-paced and changing work environment
    • Self-directed and resourceful
    • Excellent communication and client facing skills
    • Excellent organizational skills
    • Technical aptitude
    • Embodies absolute professionalism despite circumstances

    The salary range for this role is $60,000 to $65,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%.The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Technical Requirements (for remote workers only, not applicable for onsite/in office work):

    In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

    Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.

  • Privia Health LLC

    Client Success Associate

    6 days ago

    Privia Health LLC Houston, United States

    Company Description · Privia HealthTM is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value ...

  • Professional Alternatives

    Sr. Customer Success Associate

    6 days ago

    Professional Alternatives Houston, United States

    Title: Sr. Customer Success Associate (Remote) Bilingual - English/French · Assignment Duration: Indefinite Contract to Hire · Location: Remote (Various hours depending on area supported) · $25 per hour · Contract to Hire (Contract for 1 year) · MUST have full cycle order process ...

  • Lifeworks Services

    Associate Customer Success Manager

    1 week ago

    Lifeworks Services Houston, United States

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical ...

  • Professional Alternatives

    Sr. Customer Success Associate

    6 days ago

    Professional Alternatives Houston, United States

    Title: Sr. Customer Success Associate (Remote) Bilingual - English/French · Assignment Duration: Indefinite Contract to Hire · Location: Remote (Various hours depending on area supported) · $25 per hour · Contract to Hire (Contract for 1 year) · MUST have full cycle order pr ...

  • CB Houston

    Sales & Events Manager - Cambria Hotel Downtown

    1 week ago

    CB Houston Houston, United States

    We are hiring a **Proactive Selling** **Sales Manager** · **Summary**: · Being the **Sales Manager** at a Concord Hospitality property means you hold an important key to the hotel's success. You will develop and foster hotel business through direct sales, marketing, telemarketing ...

  • RISE Association Management Group

    Community Director

    3 hours ago

    RISE Association Management Group Houston, United States

    **Company Vision** · RISE Association Management Group of companies is the best-in-class provider of property services for Texas homeowners associations. Within our various brands and service offerings we offer a range of property services to condominium and townhome communities. ...

  • Courtyard Houston West University

    Guest Service Agent/front Desk Clerk/front Desk

    3 days ago

    Courtyard Houston West University Houston, United States

    **Come Join Our Team** · Currently, we are looking for a top-performing **Guest Service Agent/Front Desk Clerk/Front Desk Agent**. · **What is in it for YOU?** · **All Associates**: · - ON DEMAND PAY (NO FEES) · - Access your pay as you've earned it No cost to you · - Vacation/ P ...

  • Baylor College of Medicine

    Associate Director of Development

    3 days ago

    Baylor College of Medicine Houston, United States

    **Summary**: · Reporting directly to the Senior Executive Director of Development, the Associate Director of Development's primary purpose is to serve as a major gifts officer (maintaining a portfolio of individuals, corporations and foundations as appropriate), developing and ma ...

  • Baylor College of Medicine

    Associate Director of Development

    2 days ago

    Baylor College of Medicine Houston, United States

    **Summary**: · Reporting directly to the Senior Executive Director of Development, the Associate Director of Development's primary purpose is to serve as a major gifts officer (maintaining a portfolio of individuals, corporations and foundations as appropriate), developing and ma ...

  • Baylor College of Medicine

    Associate Director of Development

    3 days ago

    Baylor College of Medicine Houston, United States

    **Summary**: · Reporting directly to the Senior Executive Director of Development, the Associate Director of Development's primary purpose is to serve as a major gifts officer (maintaining a portfolio of individuals, corporations and foundations as appropriate), developing and ma ...

  • Courtyard Houston West University

    Bistro Supervisor

    3 days ago

    Courtyard Houston West University Houston, United States

    **Come Join Our Team** · Currently, we are looking for a top-performing **Bistro Supervisor**. · We're looking for someone with outstanding communication and customer service skills to work alongside our staff as the Bistro Supervisor. You'll be in charge of overseeing restaurant ...

  • MD Anderson Cancer Center

    Assistant Vice President, Major Gifts

    3 days ago

    MD Anderson Cancer Center Houston, United States

    We seek an ambitious and dynamic leader with a verifiable record of accomplishment managing a team of frontline fundraisers and personal Principal Gift development success. Leading by example, this highly collaborative and accomplished individual will demonstrate strong leadershi ...

  • Manchac Roofing

    Independent Sales Associate

    1 week ago

    Manchac Roofing Houston, United States

    Are you a trailblazer, ready to carve your own path to success? Do you thrive in the thrill of the chase, sealing deals and exceeding targets? Manchac Roofing invites you to unleash your sales prowess and join us as an Independent Sales Associate. · **About Manchac Roofing**: · A ...

  • Ferguson Fire & Fabrication Inc

    Branch Manager

    1 week ago

    Ferguson Fire & Fabrication Inc Houston, United States

    **Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...

  • RPM Living

    Maintenance Technician

    1 week ago

    RPM Living Houston, United States

    Overview: · Looking for something different? We ARE that something different at RPM Living. · Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and educa ...

  • Prestige Family and Kidzone Dental

    Front Desk Associate

    2 days ago

    Prestige Family and Kidzone Dental Houston, United States

    We are looking for a Front Desk Associate to manage our Dental Front Office. · As a Front Desk Associate, you will be the first point of contact for our company. · You should be well-organized with great attention to detail. You should be able to follow instructions of the office ...

  • Locke Lord LLP

    Litigation Associate

    1 week ago

    Locke Lord LLP Houston, United States

    **Litigation Associate** · - Houston, Texas- Lateral - Associate- LIT - Business LIT and Dispute Resolution -Strong writing and oral communication skills; · -An ability to learn new substantive legal topics as needed; · -Knowledge of federal and state court practice, experience p ...

  • Team Gillman

    Business Development Center

    1 week ago

    Team Gillman Houston, United States

    **Experienced - Business Development Center (BDC) Representative** · The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates. · The BDC Rep ...

  • W.L. Gore & Associates

    Peripheral Field Sales Associate

    1 day ago

    W.L. Gore & Associates Houston, United States

    This is a remote position, and you can work from home in most locations in Houston Texas, or surrounding areas. · **Responsibilities**: · - Establish and maintain professional relationships · - Sell new technologies · - Analyze customer needs · - Work effectively and cooperativel ...

  • DGM Services, Inc.

    Customer Success Manager

    3 days ago

    DGM Services, Inc. Houston, United States

    **Job Title**: · Customer Success Manager · **Reports to**: · Associate Director of Operations · **Department/Group**: · Operations · **Salary Range**: · $65K-$75K · **Travel**: · Negligible · **Position Type**: · Full Time · **Schedule**: · Monday-Friday 8 a.m. 5 p.m. · **Locati ...