Sr. Customer Success Associate - Houston, United States - Professional Alternatives

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    Description

    Title: Sr. Customer Success Associate (Remote) Bilingual - English/French

    Assignment Duration: Indefinite Contract to Hire

    Location: Remote (Various hours depending on area supported)

    $25 per hour

    Contract to Hire (Contract for 1 year)

    MUST have full cycle order processing

    MUST be fluent in both English and French

    In this role you will provide professional, day-to-day support for our field sales representatives and clinical research specialists, as well as customers across the globe, by utilizing a broad knowledge of products, services, and policies. Responsible for processing trunk stock, consignment, and direct orders, maintaining customer data, auditing inventory, pricing accuracy, and post-order activities such as returns, credits, and invoicing.

    Job Description:

    • Communicate with customers and sales/clinical representatives over phone and email
    • Work with the operations team to get products to customers
    • Process sales orders and work with customers in the event of issues or discrepancies
    • Actively manage Customer Service cases in Salesforce to ensure response times to customers meets and/or exceeds service level agreement levels
    • Manage and audit inventory deployed to the field in trunk stock and on customers shelves
    • Maintain complete and accurate customer data across systems (Salesforce, ERP system)
    • Work cross-functionally with the finance, sales, marketing, and operations teams as needed on projects relevant to co. success

    Qualifications:

    • Bachelors degree preferred or equivalent experience
    • 2+ years of customer success experience, healthcare/biotechnology/medical device preferred
    • Experience using Salesforce and ERP system such as SAP or Oracle
    • Exceptional oral and written communication skills
    • Ability to work in a fast-paced environment while managing multiple priorities
    • Operate as a team and/or independently while demonstrating flexibility to changing requirements
    • Fluent English and French

    *Remote opportunity. Will need to provide your own internet connection and workspace.