- Communicate with customers and sales/clinical representatives over phone and email
- Work with the operations team to get products to customers
- Process sales orders and work with customers in the event of issues or discrepancies
- Actively manage Customer Service cases in Salesforce to ensure response times to customers meets and/or exceeds service level agreement levels
- Manage and audit inventory deployed to the field in trunk stock and on customers shelves
- Maintain complete and accurate customer data across systems (Salesforce, ERP system)
- Work cross-functionally with the finance, sales, marketing, and operations teams as needed on projects relevant to co. success
- Bachelors degree preferred or equivalent experience
- 2+ years of customer success experience, healthcare/biotechnology/medical device preferred
- Experience using Salesforce and ERP system such as SAP or Oracle
- Exceptional oral and written communication skills
- Ability to work in a fast-paced environment while managing multiple priorities
- Operate as a team and/or independently while demonstrating flexibility to changing requirements
- Fluent English and French
Sr. Customer Success Associate - Houston, United States - Professional Alternatives
Description
Title: Sr. Customer Success Associate (Remote) Bilingual - English/French
Assignment Duration: Indefinite Contract to Hire
Location: Remote (Various hours depending on area supported)
$25 per hour
Contract to Hire (Contract for 1 year)
MUST have full cycle order processing
MUST be fluent in both English and French
In this role you will provide professional, day-to-day support for our field sales representatives and clinical research specialists, as well as customers across the globe, by utilizing a broad knowledge of products, services, and policies. Responsible for processing trunk stock, consignment, and direct orders, maintaining customer data, auditing inventory, pricing accuracy, and post-order activities such as returns, credits, and invoicing.
Job Description:
Qualifications:
*Remote opportunity. Will need to provide your own internet connection and workspace.