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    Sr. Manager, Strategy and Ops, Affluent Customer Experience - San Francisco, CA, United States - Currency Cloud

    Currency Cloud
    Currency Cloud San Francisco, CA, United States

    3 weeks ago

    Default job background
    Accounting / Finance
    Description

    Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.

    Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

    Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

    Job DescriptionSupport setting affluent and segment strategy, themes, and goals, and translation into yearly consumer journeys and initiatives to execute against.

    Help identify how Visa will differentiate in the affluent segment.

    Help manage coordination across the teams' providing elements of the customer value proposition, such as loyalty, benefits, marketing, and product solutions, to ensure cohesion and integration.

    Help build and track affluent fact base, yearly OKRs, and metrics to deliver on affluent program goals, and monitor and report on the performance and impact of the affluent initiatives.

    Create and maintain a fact base on affluent consumer worldwide, and leverage market and customer insights, data analysis, and competitive intelligence to identify growth opportunities and threats.

    Support evaluation and identification of potential organic and inorganic opportunities to enhance the affluent value proposition, such as partnerships, acquisitions, or new product development.

    Lead or support major project workstreams related to Visa affluent strategy, business development, or consumer initiatives.

    Communicate recommendations to senior management, other executive, functional, or regional staff and management in a clear, concise and impactful way.

    This is a hybrid position. Hybrid employees can alternate time between both remote and office.

    Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

    QualificationsBasic Qualifications
    8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
    Preferred Qualifications
    9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD


    • Bachelor's degree or equivalent experience in business, marketing, or related field.
    • 5+ years of relevant work experience in strategy, product management, or consulting, preferably in the payments, financial services, or technology sectors.
    • Strong analytical, problem-solving, and decision-making skills, with the ability to synthesize data and insights into actionable recommendations.
    • Experience in and/or significant exposure to the payments industry not required, but a plus
    • Highly collaborative, team-oriented, and customer-centric mindset, with the ability to build and maintain strong relationships across functions and regions.
    • Experience in the affluent segment, consumer marketing, or loyalty programs.
    • Creative, innovative, and entrepreneurial spirit, with the willingness to take risks and experiment with new ideas and approaches.
    • Passionate, driven, and results-oriented, with the ability to thrive in a fast-paced and dynamic environment

    Additional InformationWork Hours:
    Varies upon the needs of the department

    Travel Requirements:
    This position requires travel 5-10% of the time

    Mental/Physical Requirements:
    This position will be performed in an office setting.

    The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

    Visa is an EEO Employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

    Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

    Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

    U.S.


    APPLICANTS ONLY:

    The estimated salary range for a new hire into this position is 147,700 to 214,150 USD per year, which may include potential sales incentive payments (if applicable).

    Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

    Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.


    SummaryType:
    Full-timeFunction: Strategy/PlanningExperience level: Mid-Senior LevelIndustry: Information Technology And Services
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