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Electronics Manufacturing Team Lead
1 week ago
Astranis San Francisco, United StatesAstranis is on a mission to bridge the digital divide by connecting the four billion people worldwide who currently lack internet access. We're doing this by building the next generation of smaller, more cost-effective spacecraft to bring the world online. · As a team, we've laun ...
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Team Lead
5 days ago
Astranis San Francisco, United StatesAstranis is on a mission to bridge the digital divide by connecting the four billion people worldwide who currently lack internet access. We're doing this by building the next generation of smaller, more cost-effective spacecraft to bring the world online. · As a team, we've lau ...
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Team Lead
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Millennium Management LLC San Francisco, CA, United StatesTeam Lead - Enterprise Command Center The Enterprise Command Center (ECC) is Millennium's first line of defense and first response against Infrastructure disruptions and failures. The team's goal is to react quickly, efficiently and effectively in order to maximize uptime of sys ...
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Team Lead
1 day ago
Astranis San Francisco, United StatesAstranis is on a mission to bridge the digital divide by connecting the four billion people worldwide who currently lack internet access. We're doing this by building the next generation of smaller, more cost-effective spacecraft to bring the world online.As a team, weve launched ...
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Team Lead
1 week ago
Astranis Space Technologies Corp San Francisco, United States· Team Lead - Satellite Network Operations · This role will contribute to both commercial and our US government programs. · This person will lead and build up the Network Operations procedures, tools, and team. · Network operations functions include: · Payload operationsPayload ...
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Team Lead
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Astranis Space Technologies Corp San Francisco, CA, United StatesTeam Lead - Enterprise Software As the Team Lead for Enterprise, you will be responsible for coordinating and leading the development and implementation of software supporting hardware design & release, systems integration with key corporate systems (e.g. Altium, Arena, NetSuite ...
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Team Lead
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Cascade Innovations Larkspur, United StatesOperational Services (OS) is one of the leading ICT service providers in the German market and is considered the backbone of digitalization for small and medium-sized businesses. It is the leading, agile unit of the Telekom Group, dedicated to accelerating digital transformation ...
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Team Lead
2 days ago
Astranis San Francisco, United StatesAstranis is on a mission to bridge the digital divide by connecting the four billion people worldwide who currently lack internet access. We're doing this by building the next generation of smaller, more cost-effective spacecraft to bring the world online. · As a team, we've lau ...
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Team lead
2 weeks ago
Terra Nova Group Republic, PA, United States Freelance**Job Description**: About us: GERRY WEBER International AG is one of the largest fashion and lifestyle companies in Europe with over 2,200 employees. The company distributes high-quality and trend-oriented fashion worldwide in more than 60 countries. In addition to the GERRY WEB ...
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Contact Center Team Lead
1 week ago
University of California San Francisco Emeryville, United StatesUnder the direction of the Supervisor of the UCSF Contact Center, the Team Lead supports team · performance efforts and continuously improve protocols, workflows and infrastructure, and assist with · launching new programming for the UCSF Contact Center. Routinely supports the su ...
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Community Team Lead
1 week ago
Torrey Holistics San Francisco, United StatesClasspop is the top-rated marketplace for fun, social experiences in the U.S. and Canada. Guests choose Classpop for booking events such as birthday parties, team building activities, date nights and more, with class offerings ranging from dance classes to cooking classes to flor ...
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Styling Team Lead
1 week ago
Shortstorybox San Francisco, United StatesWe're hiring a Styling Team Lead to join our team. Our ideal candidate is someone who has a passion for fashion, excellent time management skills, loves working with all kinds of people and has a client-focused mindset. You should have an interest in startups, e-commerce, and tec ...
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BDR Team Lead
1 week ago
Cloudflare Inc San Francisco, United StatesAvailable Locations: Seoul, South KoreaThis is a hybrid role with 3 days a week required to be in the Seoul office.About the Team:In this role, you will contribute to Cloudflare's revenue generation engine by delivering pipeline at scale to the Sales counterparts. You will do thi ...
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Team Lead, Engineering
4 days ago
Viant, Inc. San Francisco, United StatesWHAT YOU'LL DO · The core metrics team is a new engineering team we are setting up in Viant. This team will own the metrics that are responsible for billable events that feed into reports, billing, and finance artifacts, and deal with data governance responsibilities including Ac ...
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Community Team Lead
6 days ago
Torrey Holistics San Francisco, United StatesClasspop is the top-rated marketplace for fun, social experiences in the U.S. and Canada. Guests choose Classpop for booking events such as birthday parties, team building activities, date nights and more, with class offerings ranging from dance classes to cooking classes to flor ...
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Engineering Team Lead
1 week ago
FIS - Fidelity Information Services San Francisco, United StatesEmploy machine learning and statistical modeling to create and enhance data driven products - Analyze and extract insights from internal and external data - Work with Big Data and transform complex datasets into more usable formats - Work with a vari Team Lead, Engineer, Data Sci ...
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Member Team Lead
2 weeks ago
Sam's Club West Valley City, United StatesSam's Club - JobID: WD [Store Manager] As a Member Team Lead at Sam's Club, you'll: Provide direction and guidance to Front-End Associates to ensure Member complaints and issues are resolved; Assist management with the supervision of Associates on the Front-End by assigning dutie ...
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Styling Team Lead
1 week ago
Shortstorybox San Francisco, United StatesWere hiring a Styling Team Lead to join our team. Our ideal candidate is someone who has a passion for fashion, excellent time management skills, loves working with all kinds of people and has a client-focused mindset. You should have an interest in startups, e-commerce, and tech ...
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Team Lead, Engineering
1 week ago
Viant, Inc. San Francisco, United StatesWHAT YOU'LL DO · The core metrics team is a new engineering team we are setting up in Viant. This team will own the metrics that are responsible for billable events that feed into reports, billing, and finance artifacts, and deal with data governance responsibilities including A ...
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Styling Team Lead
1 week ago
Short Story San Francisco, United StatesAbout Us: · Short Story is an award winning, technology-powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we're ...
Customer Experience Team Lead - West Valley City, United States - Faire Inc
Description
**Customer Experience Team Lead**
at Faire Salt Lake City, UT **About Faire**
Faire is an online wholesale marketplace built on the belief that the future is local there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. Were looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
**About this role**
Were looking for a Customer Experience Lead who will help drive forward our strategy and vision, by leading a premier customer support team. Faire is only successful because of its customers, and we need someone who can bridge customer delight through teams with technology. As a Customer Experience Lead, you will manage a team of high performing, front-line customer support specialists to ensure we can continue advocating for the customer in a consistent and delightful manner. The position will report into the Customer Experience Manager in Atlanta and work closely with other functional leaders to ensure we are building the best experience for Faires customers.
**What you'll do**
Lead a customer centric, motivated and high performing support team
Cultivate a strong team culture, focused around customer-centricity and going above and beyond
Align with CX leadership around operating processes and team performance
Handle the day to day operations of a front line support team, including scheduling, training, 1:1s, knowledge management, etc.
Build accountability by setting clear goals and objectives to achieve key individual and team performance metrics
Coach and mentor individuals on your team to enable growth opportunities
Empower your team to surface issues that help Faire build better products
Collaborate with other CX leads and cross-functional partners (e.g., product, engineering and design) to iterate on internal tooling
**What we need**
2+ years of experience in operations or customer support
2+ years prior people management experience
Ability to inspire and motivate individuals and teams
Excellent written and verbal communicator
Ability to operate effectively under pressure and deliver results
Ability to use data to inform key decision making and monitor individual and team performance
Ability to balance contending priorities with consistent record of delivering results
**What would stand out**
Experience within a fast-paced environment
Relevant support experience at marketplaces
**Why youll love working at Faire**
**We are entrepreneurs:** Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
**We are using technology and data to level the playing field:** We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
**We build products our customers love:** Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
**We are curious and resourceful:** Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. Were backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our .
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.