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Boca Raton

    Account Manager- Mid Market - Boca Raton, United States - Shoes For Crews

    Shoes For Crews
    Shoes For Crews Boca Raton, United States

    2 weeks ago

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    Description
    It's our people that make

    Shoes For Crews


    special We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives.

    Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and respect. It's much more than a great place to work, it's where our crew looks forward to Monday, not Friday.

    What You Will Love About US

    Great Company Culture-Awarded one of the TOP companies to work for

    Competitive salary

    Generous Health Benefit Package (some at NO cost)

    Prepare for the future-401(k) (with 3% match)

    Paid vacation, holidays, and sick leave

    Hybrid and remote schedules

    Employee recognition platform

    Employee discounts (Including a FREE pair of shoes

    Wellness program

    Robust onboarding program

    QUPID Committee

    Engagement Committee

    Our mission is to keep the workforce safe on the job with comfortable, quality protective footwear solutions-reducing accidents and saving money


    Position Summary:
    The Account Manager- Mid Market will play a critical role in

    our customer retention and revenue growth objectives.


    This position is responsible for outbound calling of assigned business units to ensure increased account retention, reactivation, and participation in SFC's safety solution.


    Account Manager- Mid Market will maximize sales potential of each business unit by selling SFC products across the hospitality, healthcare, and food service vertical markets.

    Duties and Responsibilities

    Managing a portfolio of 500+ customer accounts (small to mid-market businesses)

    Serve as the lead point of contact for all customer accounts in portfolio

    Identify key stakeholders within accounts, establish/maintain strong customer rapport

    , and develop consultative relationships

    Uncover and develop new sales opportunities

    Identify and develop key marketing and communication opportunities to improve shoe program awareness within customer accounts

    Develop and execute sales strategies and tactics to maximize sales opportunities

    Assist leadership with customer account and market segment insights that aid in the development of sales goals

    Maintain a high volume of daily phone and email activity and meet

    required key performance activities and metrics

    Manage customer service needs and assist customers with questions and/or concerns

    Promote, educate, and provide customers with information regarding their Shoes For Crews program (products, services, marketing, account info, how to order, etc.)

    Present strong command of verbal skills and sales techniques aimed at generating sales transactions and increased participation

    Build and leverage customer networks to generate new sales opportunities and revenue

    Negotiate deals and finalize agreements to maximize sales revenue

    Ensure the timely and successful delivery of our solutions according to customer needs and objectives

    Communicate the progress of customer initiatives to internal and external stakeholders

    Manage and maximize inbound sales lead revenue potential

    Forecast and track account/portfolio metrics

    Utilization of CRM (Salesforce) to capture customer information, program details and follow-up activities

    Leverage SFC systems to move efficiently and effectively thru their day (Tableau, NetSuites, Zoom, etc)

    Collaborate with sales team to identify and grow opportunities within assigned market segments

    Assist with challenging client requests or issue escalations as needed

    Resolve conflicts and provide solutions to customers in a timely manner

    Education and Experience

    Bachelors Degree Preferred

    and five years or more of related selling experience

    Outbound calling sales experience required

    Ability to work independently and strategically with minimal supervision

    Ability to self-manage workload and priorities

    Proficient in MS Outlook and Excel

    Proficient in Salesforce or similar CRMs preferred.

    Technical and product knowledge


    Competencies:
    Ability to work collaboratively within team

    Results oriented, drives behavior to achieve quantitative results

    High sense of urgency and action oriented

    Strong written and verbal communication skills, clearly articulates information in an effective and persuasive manner

    Perseverance, demonstrates persistence and determination to meet and exceed goals

    Adaptable, flexible, and receptive to change

    Customer focus, builds and maintains effective relationships, identifies customer expectations, offers practical solutions to customer concerns

    Resilience, recovers quickly from setbacks or difficult situations

    Great attitude, work ethic and desire to learn

    This job description is not intended to be all-inclusive.


    Employee may perform other related duties without notice or a change in compensation to meet the ongoing needs of the organization.

    Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce.


    Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state, or federal laws.

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