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Eagle

    LMS Support Specialist - Eagle, United States - Pennant

    Pennant
    Pennant Eagle, United States

    Found in: Lensa US 4 C2 - 4 days ago

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    Description
    JOB SUMMARY

    We are seeking an enthusiastic LMS (Learning Management System) Support Specialist to join our team. This role is ideal for individuals passionate about technology, education, and healthcare. The successful candidate will provide first-level support to learners across an organization of 5,000+ employees, ensuring they can use our learning platform to effectively participate in and complete educational programs.

    DUTIES & RESPONSIBILITIES
    • Provide timely and friendly support to users facing technical issues with the Moodle LMS, including course enrollment issues, reporting, and navigation difficulties.
    • Collaborate with the IT and educational design teams to troubleshoot and resolve LMS issues, ensuring a seamless learning experience.
    • Conduct basic training sessions for office leaders new to the Moodle platform, emphasizing completion tracking and best practices relevant to our healthcare-focused courses.
    • Participate in the ongoing evaluation of the LMS to identify opportunities for improvement and enhancement, particularly regarding user experience and accessibility.
    • Assist in the creation and maintenance of documentation, including FAQs, user guides, and tutorial videos, tailored to our healthcare education context.
    • Test and report on platform usability in the Moodle platform across various operating systems and connecting technologies.
    • Support the implementation of new courses, including course setup, user enrollment, and initial quality checks.
    • Monitor user activity and feedback to proactively address potential issues and support needs.
    The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

    JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
    • Experience supporting hardware and/or software in a workplace environment.
    • Foundational knowledge of LMS platforms.
    • Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
    • Strong communication skills, with a knack for explaining technical concepts in simple terms to a non-technical audience using various modalities (e.g. phone, email, and chat).
    • Ability to work independently and as part of a team, with a high degree of initiative, flexibility, and can-do attitude.
    • The ideal candidate is compassionate, and patient when supporting users at all levels of technical proficiency.
    • Must be willing to work in-person at our service center office in Eagle, Idaho.
    Preferred Qualifications:
    • Experience using Zendesk or an equivalent Helpdesk ticketing system.
    • Experience supporting an LMS, Moodle highly preferred.
    • Familiarity with the healthcare industry and the unique needs of adult learners is a plus.
    • Familiarity with any of the following: SCORM, H5P, HTML, Adobe Photoshop, Adobe Premier, Office 365, OneDrive, SharePoint.
    Compensation: Based on experience $44k - $55k

    Type: Full Time

    Location:

    Pennant Service Center

    1675 E. Riverside Drive, #150

    Eagle, ID 83616

    If interested in this position, please submit a resume for consideration. We look forward to hearing from you

    About The Pennant Group

    We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.'s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health and hospice and senior living services. You can learn more about The Pennant Group at

    The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at
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