Customer Support Specialist - Boise, United States - New Visual Media

Description

Job Description

Job Description

NVM has an immediate need for a full-time Customer Support Specialist who has a technical aptitude coupled with physical versatility to assist with occasional local field service and warehouse duties. If you are self-motivated with attention to detail and enjoy working in a fast-paced environment, we want to hear from you.

Description of Duties:

• First responder for email and telephone customer support issues from field
• Resolution of Tier 1 support issues working with customers and field personnel - incl. power, display configuration, cabling, media player status
• Management of technical support tickets including entering new tickets, progressing & escalating tickets, verifying ticket closure online and with customers
• Proactive calls to customer sites to assure solutions are working correctly
• Daily and weekly reports to management of issue and ticket statuses, priorities, escalations, etc.
• Configuration of replacement media players, management appliances and other digital signage hardware using documented procedures
• Tier 1 technical support for digital signage control platforms to scheduling team, escalations as needed to engineering and management.
• Process improvement of all elements of technical support processes

Requirements:

• Need to live or willing to live in the Boise Area
• Must have a valid driver's license

Job Type: Full-time

Benefits:

• Flexible schedule
• 401(k) with matching
• Health, Dental, and Vision Insurance available
• Paid time off

Company DescriptionAt New Visual Media, we help retail businesses by installing digital signage and digital menu boards while our creative team makes incredible content.

Company Description

At New Visual Media, we help retail businesses by installing digital signage and digital menu boards while our creative team makes incredible content.