Jobs
>
Denver

    Enterprise Customer Success Manager - Denver, United States - AgentSync

    AgentSync
    AgentSync Denver, United States

    3 weeks ago

    Default job background
    Description

    AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. This is not your typical Customer Success Manager role. This is a high visibility, high value-add opportunity with a ton of trust, responsibility, and autonomy built-in right away. Salesforce-nerd? Customer-obsessed? Excellent customer stakeholder management? Natural problem-solver? High EQ? Team Captain mentality? Let's chat.

    AgentSync's Customer Success team is one of our fastest-growing teams for the foreseeable future. That means, by definition, rapid upward career trajectory and unlimited lateral career mobility opportunities. The Enterprise CSM will be an integral part of the Customer Success team, working with our highest value and most strategic customers to ensure they exceed their goals with AgentSync's product offerings through education, training, support, demos and cross-sell conversations. Do you have a sales mentality blended with a relationship management approach that you've been able to successfully apply for large, Enterprise-level customers? If so, let's talk

    What you'll do:

    • Own full customer lifecycle relationships for Enterprise customer accounts within AgentSync's culture and values - most especially, Customer Love
    • Build and cultivate deep, trusted, and transparent relationships with our customers, exceeding their expectations during every phase of the customer lifecycle
    • Collaborate closely and effectively with customers and AgentSync teams to ensure smooth customer implementations, onboarding, training, support, quarterly and annual check-in's, etc.
    • Grow your insurance industry knowledge and leverage it to deeply understand our customers' goals in order to recommend business process improvements through the AgentSync product
    • Communicate clearly and accurately with internal teams regarding customer success updates, new customer requirements, progress updates, and closed-loop product feedback
    • Create and iterate on foundational best practice processes, tools, measurement, and the critical foundations of a world-class Customer Success function
    • Be a strategic "voice of the customer" thought-partner for our marketing, sales, implementation, support, product, and engineering teams to perpetually identify AgentSync product and customer experience improvements
    Your experience:
    • 10+ years of Enterprise B2B SaaS platform Customer Success, Account Management, Sales or Consulting experience
    • 5+ years managing & owning accountability for large Enterprise & Strategic-level B2B SaaS customers - i.e. Company's top 10-25 largest customers.
    • 5+ years experience working with complex Enterprise solutions requiring close collaboration with professional services teams
    • Experience working with VP and above stakeholders in insurance, financial services, compliance, or legal industries
    • Natural problem-solver: comfortable with complexity and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy
    • Able to extract or guide conversations to outline concrete goals/success metrics with customers
    • Highly effective communicator: Ability to translate and convey complex and technical solutions to our customers while defining customer needs and goals to our internal teams like Product, Marketing, Support, etc.
    • Proactive and passionate: independently solving conceptual problems, and delivering results in challenging situations
    • High-energy, team-first attitude: motivated to work collaboratively cross functionally.
    • Salesforce experience is a plus
    Don't meet every single requirement?

    At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

    About us:

    AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.

    We're a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.

    Salary:

    In accordance with Colorado law, the following represents AgentSync's reasonable estimate of the range of possible compensation for this role, if hired in Colorado.

    Denver/Boulder Metro

    $100,000 - $120,000 + Bonus

    Additionally, this role is eligible to participate in AgentSync's equity programs.

    100% Company Paid Healthcare Insurance (for you and any dependents)
    • Medical
    • Dental
    • Vision
    • Parental leave and return to work childcare stipend
    Financial Benefits
    • 401(k) retirement savings plan
    Other Benefits
    • Unlimited PTO
    • 11 paid holidays per year
    • Continued Education Stipend
    • Coffee, full stocked snack bar, lunches provided
  • Workday, Inc.

    Customer Success Manager

    3 days ago

    Workday, Inc. Denver, United States Full time

    About the Role · The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcom ...

  • FullBloom

    Customer Success Manager

    4 weeks ago

    FullBloom Denver, United States Full time

    Description · Position at Catapult Learning JOB TITLE:Customer Success Manager, Professional Development ServicesFLSA STATUS:Exempt · REPORTS TO:General Manager, Professional Development ServicesJOB CODE:N/A · The Opportunity · FullBloom is seeking a Customer Success Manager of ...

  • InsideHigherEd

    Student Success Manager

    2 weeks ago

    InsideHigherEd Denver, United States

    The University is in Denver, Colorado, a city known for its dynamic blend of business, innovation, and world-class recreation. Denver is consistently ranked by Forbes and Kiplingers Magazine as one of the top cities for young professionals and recent college graduates. The Univer ...

  • Ping Identity

    Customer Success Manager

    1 week ago

    Ping Identity Denver, United States

    About Ping Identity: · At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Witho ...

  • IQGeo

    Customer Success Manager

    1 week ago

    IQGeo Denver, United States

    Job Description · Job Description Salary: $115,000 · Job Summary · We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work dir ...

  • Flowhub

    Customer Success Manager

    1 week ago

    Flowhub Denver, United States

    At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...

  • Addison Group

    Client Success Manager

    3 days ago

    Addison Group Denver, United States

    Job Description · Job DescriptionTitle: Client Success Manager · Location: Downtown Denver, CO · Pay: $23-$28 / hour · Qualifications: · 3+ years of account management experience · Tenured experience providing customer service · Strong oral & written communication skills · Why ch ...

  • Paytronix

    Customer Success Manager

    4 weeks ago

    Paytronix Denver, United States

    Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and conven ...

  • Flowhub

    Customer Success Manager

    4 weeks ago

    Flowhub Denver, United States

    At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...

  • VALID8 Financial

    Customer Success Manager

    2 weeks ago

    VALID8 Financial Denver, United States

    Our · Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. The AbsenceSoft Customer Success Manager (CSM) is directly responsible for delivering outstanding customer experi ...

  • Contentful Inc

    Customer Success Manager

    1 week ago

    Contentful Inc Denver, United States

    About the Opportunity · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both the ...

  • Paytronix

    Customer Success Manager

    2 days ago

    Paytronix Denver, United States

    The Enterprise Customer Success Manager (CSM) serves as the holistic relationship manager and advocate for their assigned clients throughout the Paytronix lifecycle. CSMs strive to be proactive and consultative, bringing deep knowledge of client industry, product use cases, and b ...

  • Ping Identity

    Customer Success Manager

    1 week ago

    Ping Identity Denver, United States

    About Ping Identity: · At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Witho ...

  • Dialpad

    Customer Success Manager

    6 days ago

    Dialpad Denver, United States

    About Dialpad · Work Beautifully · Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seam ...

  • RingCentral

    Customer Success Manager

    1 week ago

    RingCentral Denver, United States

    Say hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and co ...

  • IQGeo

    Customer Success Manager

    2 weeks ago

    IQGeo Denver, United States

    Job Description · Job DescriptionSalary: $115,000 · Job Summary · We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work direc ...

  • IQGeo

    Customer Success Manager

    2 hours ago

    IQGeo Denver, United States

    Job Summary · We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work directly with our customers across the full network lifec ...

  • Qualia

    Customer Success Manager

    4 weeks ago

    Qualia Denver, United States

    Solutions · Products · Resources Pricing · Company · Login · At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users ...

  • Dialpad

    Customer Success Manager

    2 weeks ago

    Dialpad Denver, United States

    Job Description · Job DescriptionAbout Dialpad · Work Beautifully · Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one ...

  • Axon

    Senior Customer Success Manager

    1 week ago

    Axon Denver, United States

    Your Impact: · The Senior Customer Success Manager will work Axon's larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of conta ...