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    Front Desk Agent - New York, United States - IHG

    IHG
    IHG New York, United States

    3 weeks ago

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    Description

    Role Purpose

    The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youll also create the warm atmosphere that makes our guests feel at home in any location.

    Key Accountabilities

    Be the warm welcome that kicks off a memorable guest experience.

    Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

    Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

    Handle cash and credit transactions.

    Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

    Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns.

    Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

    Stay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed.

    Take pride in your appearance and place as a brand ambassador.

    Always know what events and activities are on the days schedule.

    Jump into other ad-hoc duties when your colleagues need your help.

    Key Skills & Experiences

    Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to.

    Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.

    Fluency in the local language - extra language skills would be great, but not essential.

    Literate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computers

    Flexibility - night, weekend and holiday shifts are all part of the job.

    Youll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

    Experience - ideally youll have spent at least one year in a front desk or guest service position.

    Strength - sometimes youll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

    The expected salary range for this position is $28 - $39 per hour.

    At IHG, weve made a promise. As one of the worlds leading hotel groups, were here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected wherever they are in the world. Want to be part of the journey?

    At EVEN? Hotels we provide a thoughtful lifestyle offering for travelers seeking more options to stay healthier and balanced away from home.

    Our hotels and wellness-savvy colleagues offer guests a best-in-class fitness experience, healthier food options and flexible working spaces. We inspire our guests to stay on track with their wellness routines so they can be at their best and achieve more. As a member of the EVEN? Hotels team, youll bring your passion for wellness, encouraging others and building connections with every interaction.

    Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

    At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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