Front Desk Agent - New York, United States - 3232 Hotel LLC
3 weeks ago
Description
Benefits:
- 401(k)
- Employee discounts
- Paid time off
Duties:
- Cover front desk at all times, check in guests and monitor who is entering the property
- Provide incoming guests with correct room based on reservation details, as well as information on services offered by the hotel
- Respond to and log all guest concerns and requests
- Field outside phone calls and provide information about the hotel and current availability
- Post additional charges to guest folios, as well as update system for any cancellations or changes to reservations
- Accept walkin guests and be able to appropriately charge them for available rooms
- Verify guests have valid credit information on file before allowing checkin
- Track and respond to guest requests using our cloudbased internal system
Qualifications:
- High school diploma or equivalent required
- Able to work a flexible schedule, including weekends and holidays
- Comfortable learning and working with cloudbased hotel management software
- Experience in a hotel front desk position or comparable customer service role is a plus
- Fluency in a secondary language (Spanish, French, etc.) is a plus, but not a requirement
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