Jobs
>
Grand Rapids

    Security Call Center Operator - Grand Rapids, United States - DK Security

    DK Security
    DK Security Grand Rapids, United States

    1 week ago

    Default job background
    Description
    Overview

    DK Security is Michigan's fastest growing security company.

    Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

    DK Security can provide you an opportunity to grow, develop and meet new people in a professional team setting while performing essential administrative tasks that are at the heart and soul of our Corporate Office This Command Center Operator position is one that will utilize multitasking and customer service skills every minute of your shift and if you like to be busy, this is the job for you DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field as well as our support staff and Command Center Operators at our corporate office, and we cannot wait to have you join our team

    Job Skills / Requirements


    IN PERSON POSITION

    SCOPE:

    Command Center Operators are an integral part of DK's team They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients.

    In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.


    SCHEDULE:

    • 2nd Shift
    • 4 PM - Midnight
    • ACA
    • Sunday, Tuesday, Thursday, Saturday
    • 3rd Shift
    • 11 PM - 6 AM
    • PT
    • Fri and every other Sunday
    • Part time and ACA FT hours may be available depending on hours
    Weekend availability required


    COMPENSATION:

    • Rate of Pay: $16.00/hour
    • Benefits: medical, dental, vision, life, group accident, identity theft protection, and paid medical leave (eligibility rules do apply)

    LOCATION:
    Kentwood, MI


    JOB DESCRIPTION/RESPONSIBILITIES:

    • Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
    • Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
    • Follow procedures in dispatching personnel for emergency and non-emergency response.
    • Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
    • Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
    • Process and report background screen requests.
    • Process payroll companywide.
    • Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
    • Monitor CCTV system using recording devices.
    • Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
    • Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
    • Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
    • Must follow site specific post guidelines.
    • Document daily activities and incident reports.
    • Other duties as assigned.

    QUALIFICATIONS:

    • Must be at least 18 years old or older.
    • Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
    • Must have impeccable grooming.
    • Must possess above average customer service skills.
    • Must have high school diploma or GED as well as some college experience.
    • Associate's degree (or higher) in Criminal Justice, business administration, or other related fields is preferred.
    • Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
    • Must have excellent attention to detail and accuracy.
    • Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
    • Ability to multi-task multiple job duties while maintaining confidentiality.
    • Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
    • Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
    • Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language and interpret documents such as safety rules, operating procedures,
    * maintenance instructions and reports.

    • Must possess the ability to perform basic mathematical calculations, such as addition, subtraction, multiplication and division as a minimum.
    • Must possess excellent computer skills; specifically in Microsoft Word, Excel, and Microsoft Outlook.
    • Must have a flexible schedule and reliable transportation.
    • Ability to work independently with little or no supervision.


    By submitting your application, you agree to be contacted via phone, email, and/or text message regarding your candidacy, scheduling, and other instructions on how to move forward in our hiring process.

    IND1

    Education Requirements (Any)

    High School Diploma or GED
  • Gateway Services Inc

    Operations Care Center Manager

    1 week ago

    Gateway Services Inc Byron Center, United States

    **ABOUT GATEWAY SERVICES INC.**: · Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over ...

  • DK Security

    Security Call Center Operator

    1 day ago

    DK Security Grand Rapids, United States

    Overview · DK Security is Michigan's fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. · DK S ...

  • DK Security

    Security Call Center Operator

    1 week ago

    DK Security Grand Rapids, United States

    Overview · DK Security is Michigan's fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. · DK S ...

  • Acrisure

    Data Center Operations Associate Manager

    1 day ago

    Acrisure Grand Rapids, United States

    Job Title: Data Center Operations Associate Manager · Department: Information Technology · Location: Remote, Hybrid · About Acrisure · Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions ...

  • Acrisure LLC

    Data Center Operations Team Lead

    1 week ago

    Acrisure LLC Grand Rapids, United States

    Job Title: Data Center Operations Team Lead · Department: Information Technology · Location: Remote, Hybrid · About Acrisure · Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of ...

  • Experis

    Data Center Technical Operations Engineer I

    1 week ago

    Experis Grand Rapids, United States

    Responsibilities · Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a private 108 bed psychiatric facility that serves children, adolescents and adults. We are licensed by the State of Michigan, fully accredited by The Joint Commiss ...

  • Fifth Third Bank

    Ira/cd Operations Specialist Ii

    1 week ago

    Fifth Third Bank Grand Rapids, United States

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Independently support and maintain the Operational and Risk needs of the IRA/CD Operation ...

  • Kent Intermediate School District

    Administrative Assistant

    6 days ago

    Kent Intermediate School District Grand Rapids, United States

    **Administrative Assistant - Center Programs / Student Services** · *** 260 Days, Non-Union Hourly Classified · **Broad Statement of Responsibilities**: · Performs routine and advanced secretarial, clerical, and administrative duties to assure efficient and · effective operation ...

  • Blue Cross Blue Shield of Michigan

    Team Leader I

    1 week ago

    Blue Cross Blue Shield of Michigan Grand Rapids, United States

    **Location: Grand Rapids or Lansing** · **The Service Operations Team Leader I will be responsible for the supervision of team members in the Contact Center Operation. Supervision may occur onsite or remotely, therefore it is important for the Team Leader I to have the ability to ...

  • Corewell Health

    Director, Customer Service

    2 weeks ago

    Corewell Health Grand Rapids, United States

    Job Summary - **Director, Customer Service** · The Director, Customer Care Center leads a consolidated call center (member and provider teams) in planning and implementing business critical strategic initiatives and operational tactics to enhance the customer experience. This pos ...

  • Chervon North America

    Call Center Queue Specialist

    5 days ago

    Chervon North America Grand Rapids, United States

    Chervon is one of the world's largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. ...

  • City of Grand Rapids, MI

    Information Systems Coordinator

    1 week ago

    City of Grand Rapids, MI Grand Rapids, United States

    **Nature of Work**: · - The purpose of this job is to manage projects and technology systems to perform assessments, deduct metrics about performance, evaluate trends and mitigate risks to avoid potential problems by determining and implementing system/process improvements. Posse ...

  • Trinity Health Michigan

    Rn Supervisor

    1 week ago

    Trinity Health Michigan Grand Rapids, United States

    **Employment Type**: · Full time · **Shift**: · Day Shift · **Description**: · Oversees the shift operations of a single patient care department; supervises employees directly and is responsible for solving most of the problems arising for assigned shift or clinical specialty (su ...

  • Legal Assistance Center

    Legal Services Specialist

    6 days ago

    Legal Assistance Center Grand Rapids, United States

    **Available Posion: Legal Services Specialist - Nonprofit** · **ABOUT THE POSITION**: · The Legal Assistance Center is seeking an energetic, driven individual who is commited to the access to justice mission of the LAC and ready to fulfill that mission by providing legal services ...

  • Gerald R. Ford Job Corps Center

    Health and Wellness Director

    3 days ago

    Gerald R. Ford Job Corps Center Grand Rapids, United States

    Position Title**:Health & Wellness Director** · FLSA**:Exempt** · Location**:Gerald R. Ford Job Corps Center** · Reports To**:Center Director** · The Health & Wellness Director position provides support for a U.S Department of Labor Job Corps contractor. The Job Corps program is ...

  • Triad Service Center

    Invoicing Specialist

    1 week ago

    Triad Service Center Kentwood, United States

    Triad Service Center is looking to hire an Invoicing Specialist in our Grand Rapids location at th St SE, Kentwood, MI 49512.This is a full-time position with a well-established company that is continuously growing. This person needs to be well organized, great communication skil ...

  • Biolife Plasma Services

    Medical Screener

    1 week ago

    Biolife Plasma Services Grand Rapids, United States

    **Please take this **virtual tour** to get a sneak peek of one of our Plasma Donation Centers.** · **About the role**: · Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer servi ...

  • Frederik Meijer Gardens & Sculpture Park

    Cafe Service

    1 week ago

    Frederik Meijer Gardens & Sculpture Park Grand Rapids, United States

    **Frederik Meijer Gardens & Sculpture Park **promotes the enjoyment, understanding, and appreciation of gardens, sculpture, the natural environment, and the arts. Meijer Gardens is ranked among the 100 most visited art institutions in the world. The organization embraces the conc ...

  • Mr. Tire Auto Service Centers

    Guest Sales Specialist

    2 weeks ago

    Mr. Tire Auto Service Centers Grand Rapids, United States

    **Monro, Inc.** · Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in t ...

  • Gypsum Management & Supply

    Operations Specialist

    2 weeks ago

    Gypsum Management & Supply Grand Rapids, United States

    Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide. · As part of the GM ...