Operations Care Center Manager - Byron Center, United States - Gateway Services Inc

Gateway Services Inc

Verified Company

Byron Center, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

ABOUT GATEWAY SERVICES INC
:

Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation.

With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction.

Join our team and experience the rewarding environment that has earned us this prestigious recognition.

Please visit Gateway Services Inc. to learn more about us.

Operations Care Center Manager

Pay Rate:
$60,000-$65,000/year

Location:
Trusted Journey Pet Memorial Services (2755 64th St SW, Byron Center, MI 49315)

Job Overview

The Operations Care Center Manager, reporting into the Regional Manager, is responsible for day-to-day decision-making and team leadership pertaining to all aspects of operations.

The Care Center Manager will also oversee the deployment of corporate strategic plans within the site's operations and the effective and efficient operation of processes in support of the organization's targets for productivity, quality, customer service excellence, revenue, Team Member engagement and profitability growth.

Duties & Responsibilities

Ownership over all daytoday operations at the Care Center.
Ensure that all compliance and environmental initiatives and procedures are implemented and managed appropriately at the Care Center
Ensure all activities are performed safely and that the Care Center is maintained in a compliant state.

- "Thing and act like an owner" - demonstrate a strong business acumen when dealing with team members, suppliers, and customers.

Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis.
Collaborate with corporate Finance Department, Regional Manager, Managing Director and COO on annual budget development.
Utilize Key Performance Indicators (KPIs) to set objectives and drive Care Center performance.
Analyze daily and weekly demand signals (intake) and manage ontime fulfilment of orders.
Coordinate labor requirements against demand (short term and medium term).
Coordinate tools, operating supplies, packaging materials and products required to fulfill demand.
Manage completion of orders from intake to delivery to ensure ontime delivery of orders.
Maintain dashboards in PeT (our central order tracking and fulfillment software).
Resolve order exceptions as they arise; work with client care, clinics and other departments to drive resolution.
Monitor pending deliveries and expedite pastdue deliveries.
Maintain and optimize routes for pickup and delivery efficiency.
Manage inventory levels of product and supplies and coordinate reordering as required.
Ensure that all Health and Safety and Human Resource initiatives and procedures are implemented and managed appropriately at the Care Center
Work in conjunction with HR to hire, train and manage a team of technicians, ensuring they are engaged and equipped with the skills they need to perform their jobs successfully.
Verify timecards to ensure accurate biweekly payroll; manage employee expenses.
Coordinate and/or conduct training for all new and existing staff, including New Hire training, PeT specific training.
Develop and maintain strong relationships with pet owners, veterinarians, and other stakeholders
Monitor inventory levels and ensure that supplies and equipment are in good working order
Ensure that the facility is 'Tour-Ready' by always keeping the location clean and wellmaintained, and that safety measures are in place to protect staff and visitors.
Ensure equipment preventative maintenance schedules are adhered to.
Participate in routine audits and continuous improvement activities.
Ensure that all Operational Excellence initiatives and procedures are implemented and managed appropriately at the Care Center
Model and reinforce Gateway's operational standards by deploying policies, standards, and procedures.
Audit the Care Center to identify and close gaps versus Gateway's standards.
Be able to perform all operations and customer service duties including, but not limited to loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative.
Manage all local customer relations and interactions (intake, viewing and visitations, emergency pickups etc.).
Confidently address any, and all, client concerns (with or without support from other functional areas).
Engage with Sales team on local clinic retention and adoption initiatives or other clinicfacing sales activities.
Perform other duties