Data Center Operations Team Lead - Grand Rapids, United States - Acrisure LLC

Description

Job Title: Data Center Operations Team Lead

Department: Information Technology

Location: Remote, Hybrid

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

As a Data Center Operations Team Lead within Acrisure's IT department, you will be tasked with helping solve the most critical operational challenges facing the business. You will be called on to work collaboratively between IT silos and your team to deploy, and support Acrisure's data center and cloud technology portfolio. As a Team lead, you will play a crucial role in helping grow and evolve the operation's personnel and function. The work you will do is important and will support the tremendous growth cementing Acrisure as an industry leader.

Responsibilities:

• Your daily focus will consist of time managing between multiple priorities, including both operational and project workloads. You will be expected to balance your tasks to achieve the highest value.
• Providing leadership and guidance to the Data Center Operations team, and the broader Operations group.
• Contribute to the development of strategic plans for IT operations.
• Assist in setting goals, objectives, and key performance indicators (KPIs) for the team.
• You will identify ways to optimize technology and processes. You understand that these options will align with best practices and a business case will be needed to relate the need to business objectives.
• Oversee the resolution of IT incidents and problems in a timely manner.
• Own and maintain accurate and up-to-date documentation for processes and team-specific information.
• Identify training needs within the team and organize relevant training sessions.
• Monitor and analyze the utilization of Data Center and Cloud Infrastructure group personnel.
• Be the top-level technical escalation point for Azure-related infrastructure issues (AVDs, etc.)
• Provide regular updates on IT operations performance and projects specific to the group.

Requirements:

• Relevant Microsoft certifications
• Experience designing, deploying and supporting Azure services such as AVDs etc.
• Extensive experience with Windows server administration.
• Strong technical troubleshooting skills
• Yearly budgeting and ownership
• ITIL, COBIT, or similar certification
• ServiceNow queue support and reporting experience

Education/Experience:

• One or more years of experience leading a Data Center or Cloud Infrastructure technical team
• Minimum of five years of experience with Azure management and configuration, operationally supporting virtual desktops, and Windows server maintenance and operational support
• three or more years of IT Operations (NOC,TOC, helpdesk) experience

Benefits & Perks:

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering hybrid work option
• Opportunities for Growth
• Parental Leave
• Generous time away

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children's health with Helen Devos Children's Hospital and UPMC Children's Hospital of Pittsburgh.

For more, visit or learn more here.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.