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    Help Desk Support Specialist - San Antonio, United States - University Health System- San Antonio

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    Description

    POSITION SUMMARY/RESPONSIBILITIES
    Responds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to appropriate support level. Promotes the Health System's Guest Relations Policy.


    EDUCATION/EXPERIENCE A
    Associates degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.


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