dyana matthews

As an IT/general worker, I possess excellent communication and interpersonal skills, allowing me to effectively communicate technical information to both technical and non-technical individuals. I am also adaptable and able to work effectively in a fast-paced, constantly evolving environment.

Discover Financial Services
IT Service Desk Technician Dates: November 2022-Current
August 2023
● Provided technical support to users by troubleshooting problems, researching answers, and maintaining optimal performance of workstations and LAN.
● Identified and resolved client issues by guiding them through corrective steps and recommending devices and techniques to accommodate their needs.
● Improved client references by creating and maintaining detailed documentation and contributing to the development of client training programs.
● Ensured compliance with service agreements and kept up-to-date with changes in software to monitor and enhance system performance.
● Refreshed job knowledge through participation in educational opportunities and networking to remain current in the field.
● Accomplished organizational objectives by completing related tasks as needed and provided guidance to Executives, Management, and Senior Associates on application processes, configuration tips, and training procedures.

Walmart Commerce, Texas
Personal Shopper / General Associate Date : October 2020- September 2022
● Fostered strong customer relationships and loyalty through personal interactions and meticulous maintenance of client files.
● Leveraged expertise in product/merchandise information to effectively communicate the features and benefits of each offering.
● Accelerated sales and optimized department efficiency by implementing proven sales techniques.
● Earned recognition as a top performer by multiple levels of management.
● Provided exceptional quality, care, and efficient customer service to consistently exceed expectations.
● Demonstrated reliable attendance and consistently exceeded expectations in fulfilling job duties.
● Assisted with loading and unloading of trucks, as well as utilizing pallet jacks.
● Contributed to inventory management efforts by sorting and staging goods in designated locations.

Texas A&M University-Commerce : Funding and Grants Commerce, Texas
Call Center Agent
January 2020 - October 2020
● Exemplified pride in the university by maintaining a visible on-campus presence, displaying an energetic personality, maintaining a positive attitude, and demonstrating excellence in academics.
● Handled confidential evidence with the utmost care and in full compliance with state and federal laws as per Texas A&M University-Commerce policies.
● Contributed to fundraising and advertising strategies for Texas A&M University-Commerce's advancement department to achieve the organization's programs and goals.
Remote, Texas
  ● Maintained clients' trust and loyalty by maintaining communication and accurately entering information into the alumni database.
● Expanded the company's reach by consistently achieving daily quotas and sales goals.
● Adhered to all company policies and protocols and communicated with customers professionally to represent and
promote the company's values.
● Established a highly productive system by leveraging computer systems and software to optimize quality and
efficiency.
 

Texas A&M University-Commerce
Bachelor of Science in Business Administration