Savannah David

Several years of experience in communication-focused roles:

• Customer Service Representative
  • Communicating with customers to gauge their needs
  • Communicating company information to the customer to help resolve issues
  • Communicating to the company details about customer needs
• Administrative Assistant
  • Communicating customer requests to company and coworkers
  • Facilitating communication between various members of staff
  • Communicating company proposals to clients
• Software Tester
  • Communicating details of bugs encountered in software to developers through detailed bug reports
  • Providing in-depth feedback to developers regarding all aspects of the user experience
  • Communicating developer information to other members of the QA team to ensure that developer intent is understood

Firaxis Games                                                                                                                          August 2022 – September 2025

Senior Quality Assurance Tester

• Bug tested Civilization VII base game and DLC pre-release
• Wrote detailed technical bug reports for game developers
• Coordinated testing between designers and QA
• Designed and created tests plans for testing soon-to-be implemented game content
• Proofread narrative game content
• Provided detailed feedback to developers regarding game content

Orndorff & Spaid, Inc.                                                                                                                     November 2019 – July 2022

Administrative Assistant – Estimating

• Reviewed, proofread, checked math, formatted, and sent roofing proposals
• Took inbound phone and email requests for new and replacement roofing
• Maintained job profit database
• Maintained filing systems for the estimating department
• Renewed company prequalifications

Howard Community College                                                                                                                    February – May 2019

ESL Lab Assistant

• Assisted professor with class instruction
• Facilitated group discussions regarding class reading material
• Helped students improve their reading rate and comprehension in English
• Answered questions regarding English vocabulary

Pole To Win International                                                                                                          September 2013 – October 2017

Technical Support Supervisor                                                                                                                 April 2016 – October 2017

• Supervised technical support agents in their interactions with customers
• Assisted agents with advanced support when necessary
• Provided direct service to customers upon request for supervisor
• Evaluated supervisee performance and provided feedback

Technical Support Quality Analyst                                                                                                               April 2015 – April 2016

• Audited technical support agents on the quality of their interactions with customers via telephone, email, Twitter, and online support forums
• Provided coaching to audited agents with the goal of strengthening core skills as well as client specific knowledge

Community Support Specialist                                                                                                                    April 2014 – April 2015

• Worked with customers on both phone and email, giving detailed technical support for video games, gaming consoles, and computers for several game developers
•  Provided timely support to customers through the developers' official Twitter accounts
•  Moderated the company’s online forums for support issues and inappropriate language
•  Used administrative tools to manage users' accounts and potentially suspicious activity
•  Assisted other agents with use of administrative tools

Quality Assurance Analyst                                                                                                              September 2013 – March 2014

• Bug tested video games pre-release
• Wrote detailed technical bug reports for game developers
• Communicated with developers about the progress and problems in games

Catholic Relief Services                                                                                                                 June – August 2011
Social Media Intern

• Managed the Facebook and Twitter accounts for Catholic Relief Services
• Posted status updates for marketing purposes
• Managed contests through the Facebook page

Bachelor of Arts: Creative Writing                                                                                                                Graduated: May 2013

Susquehanna University                                                                                                                                      Selinsgrove, PA