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    Support Specialist - San Antonio, TX, United States - L. K. Jordan & Associates

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    Full time
    Description
    Jordan & Associates is seeking a *Client Support Specialist* to join a dynamic Client Service Department. Duties are delivering superior support to clients through inbound and outbound phone calls. Your role will be crucial in ensuring our clients have a seamless and satisfying experience with products and services. The schedule is Monday - Friday. 50 hourly.
    *Provide high-quality, professional, and courteous support to clients via inbound and outbound phone calls.

    • Foster strong client relationships by understanding their business needs and ensuring our service and product platforms meet their requirements.
    • Diagnose and efficiently resolve client issues, minimizing downtime and disruption to their operations.
    • Develop an in-depth understanding of products and services to effectively assist clients, provide guidance, and troubleshoot issues.
    • Maintain accurate records of client interactions using the Salesforce CRM system.
    • Adhere to assigned training and certification timelines to meet expected standards and requirements.
    • 2-3 years of related experience and/or training preferred, with experience in a contact center environment being advantageous.
    • Job Type: Full-time
    50 per hour


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