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    Client Support Specialist - San Antonio, TX, United States - L. K. Jordan & Associates

    L. K. Jordan & Associates
    L. K. Jordan & Associates San Antonio, TX, United States

    2 days ago

    Default job background
    Full time
    Description
    L.K. Jordan & Associates is seeking a *Client Support Specialist* to join a dynamic Client Service Department. Duties are delivering superior support to clients through inbound and outbound phone calls. Your role will be crucial in ensuring our clients have a seamless and satisfying experience with products and services. The schedule is Monday - Friday. Must be available to work between the hours of 7:00 am to 8:00 pm. Compensation starts at $18.50 hourly. *Responsibilites:

    • Provide high-quality, professional, and courteous support to clients via inbound and outbound phone calls.
    • Foster strong client relationships by understanding their business needs and ensuring our service and product platforms meet their requirements.
    • Diagnose and efficiently resolve client issues, minimizing downtime and disruption to their operations.
    • Develop an in-depth understanding of products and services to effectively assist clients, provide guidance, and troubleshoot issues.
    • Maintain accurate records of client interactions using the Salesforce CRM system.
    • Educate clients on product features, best practices, and available resources to empower them to use our products effectively.
    • Gather client feedback and advocate for necessary improvements or enhancements to meet client needs.
    • Adhere to assigned training and certification timelines to meet expected standards and requirements.
    • Maintain punctual, regular, and predictable attendance, and work collaboratively in a team environment. Requirements:
    • High School Diploma or GED required.
    • 2-3 years of related experience and/or training preferred, with experience in a contact center environment being advantageous.
    • Must successfully pass a background check and drug screening. To apply, please submit a current resume to
    • LK Jordan & Associates are an equal opportunity employer.
    #LKJSATX Job Type:

    Full-time Pay: From $18.50 per hour

    Work Location:
    In person
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