Brynlee Teague

As and Onboarding Manager, I help new and existing customers achieve their goals and maximize their value from our platform. I have over 5 years of experience in customer success, human resources, and technical recruiting. I have worked with leading companies where I managed the end-to-end onboarding process, delivered training sessions, and sourced and hired top talent for various roles. I have strong skills in social networking, communication, and problem-solving, and I am passionate about creating positive and lasting relationships with customers and stakeholders.

Driven and accomplished top performer with a proven track record in recruitment and customer success, seeking a position where I can leverage my expertise to drive organizational success. With a foundation in metrics-driven approaches and adept relationship-building skills, I aim to excel in roles that involve onboarding and implementation process management, technical knowledge, and serving as a subject matter expert. I am eager to contribute to an environment that values excellence and innovation.

Cognism Inc.

Customer Onboarding Manager March 2023 - Present

• Worked closely with customers to achieve a successful Onboarding Experience
  • Maintained an average of 20 days to Onboard, exceeding organizations expectations of 30 days to Onboard
  • Managing 30+ accounts at a time
• Initiated planning and organizing culture events for the international Customer Success Team and eventually US based Revenue division 
• Created, Planned, and Mapped out a multi-cross functional project to enhance company email automation for both existing material and future material going out to our customers, candidates, and employees.
• Led customer implementation phase, creating custom field mappings and API’s for the following integrations
  • Salesforce, Hubspot, Outreach, Salesloft, Microsoft Dynamics, Pipedrive, Zapier
• Facilitated personalized training sessions for customers of all segments and industries (SMB, Mid-Market, and Enterprise level)
• Owned and Initiated the following projects for the Onboarding team and overall CS department:
  • Introduced and lead bi-weekly product training webinars for customers
  • Created, Implemented, and trained CS organization on a customer welcome packet; a content hub for customers to refer to as they start with Cognism
    • How to get ahead of the integration process or self integrate
    • Onboarding checklists (adding users, setting up account, installing chrome extension)
    • Clickable tours of the platform features using Storylane & Navatic
    • Training Webinar sign ups
    • Case studies
    • Product Updates
    • Self Guided content based on customers use case
  • Worked closely with product to create ‘in-app onboarding’ for single license customers to access at any time
  • Created all CS Enablement materials including but not limited to: 
    • Onboarding / Implementation: journey, best practices, and process, Global Data: GDPR & Compliance, Integrations: Custom Mapping & APIs, Product Training Talk Tracks etc.
  • Collaborated with Churn Zero team to create a custom Onboarding Dashboard in Churn Zero to allow team to track metrics such as (% of customers integrated, product usage, licenses assigned, retention rates, median CSAT scores, average TTO, # of customers onboarded)
  • Created a Vidyard library of all individual product features and new feature roll outs
• Designated as Cognism's Product Expert & SME by senior leadership and responsible for serving as the liaison between Product and CS for updates and 360 feedback
• Worked closely with CSM and AM to communicate with pre-sales team to ensure a smooth customer handoff process
• Responsible for the coaching, training and continued professional development for new and existing members of Cognism's global onboarding team
• Responsible for all project management of the customers onboarding journey
• Collaborated with Management to roll out improved Onboarding strategies including the following:
  • Improved Kick-off & Review Decks
  • Restructuring Onboarding phases
  • Developing Enterprise Onboarding plans
  • Revamped automated customer welcome emails

 Alyce  
Customer Onboarding Manager October 2022 - January 2023

• Selected for internal promotion to Customer Onboarding Manager in October 2022 to manage a portfolio of customer onboarding engagements, ensuring a successful and timely completion of each onboarding milestone
• Displayed successful Project Management skills, managing 25+ accounts at a time
• Owned monitoring of customer data – measuring number of gifts sent per user, tracking organizations TTL, analyzing product usage per account
• Effectively communicated technical details and business outcomes to a diverse group of internal and external stakeholders
• Responsible for all project management related to individual book of business 
• Lead the implementation phase for new customers including onboarding project scope, plan, resources, timeline
  • Reached TTL in under 30 days achieving 20 gifts accepted, beating the company average of 60 days
• Completed initial account setup for each new customer within the Alyce platform
• Strategic consultant and SME for customers as they planned and executed gifting campaigns and set up projects within the platform
• Designated SME and product expert for both Customers and Internal Stakeholders
• Main point of contact for CS, Sales, Product and Customer Support to drive solutions and mitigate problems for customers in the onboarding process
• Collaborated with Integrations Architect to deploy integrations that associate with the customers workflow
• Worked with customers within all sectors from SME to large enterprise accounts primarily but not limited to the sales/marketing space
  • Primary stakeholders included: CEO, COO, VP, Sales/Marketing Leaders, Directors, HR teams
    • Primary users included: Sales/Marketing teams, HR teams, AE’s, AM’s
• Drove adoption of 25+ accounts at a time, with an ARR of approximately 2.5M 

Technical Recruiter        February 2022 - October 2022

• Led recruiting arm of the business and implemented an SOP for recruiting and hiring.
• Led a project to help mitigate Burnout for Alyce employees, mapping out causes, effects, solutions, and creating a variety of tools to help employees/managers navigate those conversations
  • Tools Include:
    • A burnout check-in sheet, allowing employees to do a self audit of potential Burnout symptoms
    • A check-in sheet for leaders/managers to utilize in 1:1 conversations, allowing them to find the root causes of an employee's burnout by following a guide and asking direct questions related to an employee's day to day
    • A roadmap of possible solutions for treating burnout symptoms. This tool is to be utilized by managers to help employee’s create a plan for burnout recovery
    • Created a visual tool to map out levels of urgency, allowing employees to have a clear understanding of when it is acceptable to reach out to colleagues outside of typical working hours
• Owned a market compensation analysis of all Technical roles at Alyce as part of a broader semi-annual compensation project
• Facilitated a job leveling project, creating job descriptions for each role and mapping out the growth path for all positions within the organization
• Managed internal company communication, releasing weekly updates to the organization related to Product updates, People updates, Sales & Marketing updates, and Company’s Revenue
• Managed recruiting process from start to finish: Writing job descriptions, posting them to their respective job boards, consulting hiring managers on all role qualifications, sourced, screened, scheduled candidates, presented offers, and closed candidates
  • Roles sourced were primarily technical talent including Software Engineers, QA Automation Engineers, Software Engineering Managers, VP’s, and Directors, UX/UI designers, Product Managers, Data Scientists, Technical Support Representatives, CSM, Product Analyst, etc.
• Planned, developed, and managed all interview and feedback processes
• Maintained close communication with candidates to ensure a positive candidate experience throughout, and following interview processes
• Sold candidates on Alyce, giving them a high level overview of our product, customers, team, and internal benefits while showcasing the Alyce product within the interview process, sending gifts to valued candidates in final interview stages
• Built strong pipelines of technical and diverse talent across all departments within the organization
• Provided monthly updates to organizations regarding hiring, recruitment, and people team initiatives
• Worked closely with Product, Engineering, Support, and People/HR teams to gather insight on daily responsibilities related to open roles 

Strategic Employment Partners (SEP)    Boston, MA

     February 2020-February 2022
Lead Technical Recruiter          October 2021-February 2022
 

• As a top performer on the candidate-facing Talent Engagement team, collaborated with the executive team internally to advance and reconstruct responsibilities of the Talent Engagement role
  • Implemented a job leveling system for all talent engagement associates
  • Developed a training program for all new hires including recruiting best practices as well as market knowledge
  • Created a fair compensation plan for employees within the Talent Engagement department related to commission structure
  • Planned and led regular cadences with organizations talent engagement department
• Trained, mentored, and developed three direct reports
• Assisted in hiring, onboarding, and training for the organization’s internal talent team; stayed hands on within the recruitment process to ensure all hiring needs are met for account management representatives
• Metrics: Conduct 100-300 reach outs with 22% response rate. Submitted an average of 20 candidates weekly, placing an average of 6 full time candidates monthly

Senior Technical Recruiter        March 2021- October 2022

• Source and recruit qualified direct hire candidates, handling the recruitment process from consulting on resumes, selling the live job to the candidates, submittal, interview booking, and client feedback
• Roles covered include Software Engineers, Software Architects, Engineering Managers, Directors and VPs of Technology, UX/UI Designers’ etc.
• Assisted in hiring while leading onboarding, and training for the organization’s internal talent team
  • Took on one direct report while mentoring the entirety of the talent engagement department
• As a high performer on the candidate-facing Talent Engagement team, collaborated with the executive team internally to advance and reconstruct responsibilities of the Talent Engagement role
  • On average, assisted 5 placements monthly, receiving an average of 7 offers each month

Talent Engagement Coordinator February 2020- May 2021

• Engaged with and recruited top tier technical talent using various job boards, LinkedIn, and referral networking
• Consulted with candidates and clients on market and industry knowledge and best practices
• Conducted advanced searches using Boolean Logic based on hiring managers’ needs

Skills

LinkedIn Recruiter, LinkedIn sales Navigator, Zoom info, JazzHR, Confluence, Jira, Crelate, Seekout, ZipRecruiter, Indeed, Boolean Logic, Microsoft Office Suite, Slack, Teams, G suite, Pave, Rippling, Catalyst, Looker, Gong, CloudApp, Salesforce, Figma, Zendesk, ChurnZero, Seismic, Crayon, Notion, Vidyard, Chilipiper, Asana, Storylane, Navatic, Notion

Honors and Awards    Boston, MA

Harvard University People to People Student Ambassador Program         July 2016

Education

Foundations of Project Management Course             August 2022 - Present

Texas A&M University Corpus Christi          September 2017- May 2019

Palo Alto Alamo College    May 2017

A.A. General Studies