- 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
- 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)
- Demonstrates a genuine, kind attitude when interacting with Guests and Members.
- Greets guests and members with a smile, eye contact, and courteous tone.
- Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
- Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
- Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
- Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
- Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
-
Customer Support Specialist
4 days ago
The Zippertubing Company Chandler, United States**Manufacturing - Customer Support Specialist - Level I** · **Text: Apply_SalesSup to ** · The Zippertubing Company is a leader in cable bundling, wire harness, and component protection systems. We provide solutions to some of the industry's most complex and challenging problems ...
-
Client Support Specialist
5 hours ago
Firebrand Services Group Chandler, United StatesFirebrand Services Group is a leading National Fire & Life Safety Management company, specializing in servicing multi-location retailers and restaurants. Headquartered in Chandler, Arizona, we partner with America's top vendors who share our passion for delivering a superior leve ...
-
Tech Support Specialist L
1 week ago
Bashas' Supermarkets Chandler, United States**POSITION PURPOSE **The Technical Support Specialist I role is responsible for coordinating, diagnosing and troubleshooting incoming employee calls. This role provides support services to employees with technical problems and information technology issues involving desktop, lapt ...
-
Tech Support Specialist
5 hours ago
Scrapbook Gilbert, United States**Trusting Teamwork**: We do our best, care about one another and trust each other. · - **Intentional Integrity**: We honor our word and, if we're out of integrity, we make it right. · - **Innovative Problem Solving**: We fearlessly identify issues, then prioritize and solve them ...
-
Tech Support Specialist
5 hours ago
Scrapbook Gilbert, United States**Trusting Teamwork**: We do our best, care about one another and trust each other. · - **Intentional Integrity**: We honor our word and, if we're out of integrity, we make it right. · - **Innovative Problem Solving**: We fearlessly identify issues, then prioritize and solve them ...
-
Live Chat/tele Chat Support Specialist
1 week ago
NMP Water Systems Chandler, United StatesAs a Live Chat / Tele Chat Support Specialist, you will be responsible for providing exceptional customer service through our live chat and tele chat channels. You will act as a brand ambassador for NMP and our clients, building strong relationships with our customers and ensurin ...
-
Claims Administrative Support Specialist
5 days ago
Progressive Gilbert, United States**Job Number**:229388** · - Join Forbes' 2024 Best Employer for Diversity · As a **claims administrative support specialist**, you'll play a vital role supporting our claims branch offices. In addition to ensuring essential administrative functions run smoothly, you may also inte ...
-
Support Specialist
5 hours ago
Central Arizona Services and Assistance Tempe, United States**Job Summary**: · We are seeking a dedicated Support Specialist to join our team. The Support Specialist will provide assistance to individuals in need, offering support and guidance as well as Behavioral Health Services, primarily servicing ALTC members and Youth Program. · **R ...
-
IT Support Specialist
2 weeks ago
Loenbro, LLC Tempe, United States**Position**:IT Support Specialist · **Company**:Loenbro · **Department**:IT · **Wage Range**: Competitive wage DOE with benefit package · **Location**: Tempe, AZ · **Job Duties**: · - Maintain/update hardware inventory to comply with asset management standards · - Support the us ...
-
IT Support Specialist
1 week ago
Mindlane Tempe, United States**This is 2nd and 3rd shift position · **Duties**: · **Should have experience with**: · - Desktop support · - Computer workstations · - Scanners · - Android devices · - Touchscreen panels · - Basic network troubleshooting · - Hardware support · - Basic Windows imaging experience ...
-
Tier 2 Technical Support Specialist
2 weeks ago
ARCSmart Solutions Gilbert, United StatesProvide technical support on network solutions for customers, installers and repair technicians. · Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives · Keep records of all conversations in our call center database in a c ...
-
Clinical Support Specialist
1 week ago
Valleywise Health System Mesa, United StatesUnder the direction of the Clinical Coordinator, the Clinical Support Specialist works collaboratively within a multi-disciplinary team to provide needed services to clients who have been designated as Seriously Mentally Ill (SMI). Clinical Support Specialists are responsible for ...
-
Caregiver Support Specialist
4 days ago
AMADA Senior Care Mesa Mesa, United StatesWelcome to Amada Senior Care, where we believe in spoiling our caregivers while upholding our standards with pride Are you a creative writer who's comfortable speaking in front of others? Can you mix fun and enforcement seamlessly? If so, buckle up because you're about to embark ...
-
Customer Support Specialist
1 week ago
TicketManager Mesa, United StatesLive events are fun. · Concerts, sporting events, make lifelong memories enjoying live events with friends and family. · Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: ...
-
Family Support Specialist
1 day ago
Mesa Public School Mesa, United States**Family Support Specialist, Title I - Part Time - Hughes Elementary 24-25 SY - Clerical Test Required** · **Mesa Public Schools is an award-winning district and voted Best Place to Work in Mesa. With over 9,000 employees, we are the largest school district in Arizona. Families h ...
-
Research Support Specialist
5 days ago
Verra Mobility Mesa, United States**Who we are...** · Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world thr ...
-
Client Support Specialist
5 hours ago
Element Consulting LLC Tempe, United StatesOverview: · We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Specialist. In this role, you will be responsible for providing exceptional service and support to our clients in the financial services industry. If you have a pas ...
-
Helpdesk IT Support Specialist
1 week ago
Arizona Liver Health Mesa, United States**About Us**: · Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation by leading clinical trials, ensuring patient safety, regulatory compliance, and generating high-quality clinical trial data. Our network of multiphase, multi ...
-
Peer Support Specialist
1 week ago
Copa Health Mesa, United States**$1,000 sign on bonus** · **Hourly Pay Rate: $14.00 to $16.00** · **What You'll Get** · **When you join our team as a full-time team member, you will receive**: · - Limitless growth and career advancement opportunities · - Annual performance reviews and employee rewards program ...
-
Support Specialist
1 day ago
Assisted Living Locators Scottsdale, United StatesAt Assisted Living Locators, we're different. On purpose. · **Who We Are** · We're a National Franchise Company and we're seeking a **Franchise Support Specialist ** to join our corporate office in Scottsdale, Arizona. This is an opportunity to join an established franchise compa ...
Member Support Specialist - Chandler, United States - VASA Fitness
Description
Job Description
POSITION DESCRIPTION
POSITION TITLE: Member Experience Specialist (MES)
FLSA STATUS : Hourly
COMPENSATION: Base rate of $14.35 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.
Come join VASA Fitness and work with a passionate, fun, and united team
We are proud to be a 'Great Place to Work' certified company
PURPOSE
The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.
DELIVERABLES