Customer Support Specialist - Chandler, United States - The Zippertubing Company

The Zippertubing Company
The Zippertubing Company
Verified Company
Chandler, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Manufacturing - Customer Support Specialist - Level I

Text:
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The Zippertubing Company is a leader in cable bundling, wire harness, and component protection systems.

We provide solutions to some of the industry's most complex and challenging problems in the Aerospace, Medical, Space, Automotive, and Defense industries.


We are looking for a highly motivated Customer Support Specialist - Level I to join our Team._ _
_Manufacturing environment experience is preferred for this in-office position, which is located in Chandler, near I-10 and Chandler Blvd.

Not a remote position. _

_Key Responsibilities:
_

  • Enthusiasm for learning, taking precise notes, and comprehending nuances.
  • Accurate quotation and order processing
  • CRM data entry and maintenance
  • Company ambassador for both external and internal customers

_Position-Related Responsibilities:_

  • Ensure the solution complies with customerprovided specifications.
  • Responsible for answering incoming phone calls to the company and responding to the front door when visitors arrive.
  • Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer.
  • Manage orders that are 'on hold' for PO revisions, payment, etc.
  • Process Government solicitations as necessary
  • Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments.
  • Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly.
  • Maintain accurate records of interactions with the customers in an orderly manner.
  • RMA (Return material authorization) processing and tracking. Maintain proper knowledge to backup as necessary if not primary duty.
  • CRM Queue Management
  • Accurate payment processing for orders and samples.
  • All additional functions related to position as determined by your manager.

_Knowledge, skills and abilities:
_

  • Superior attention to detail.
  • Manufacturing environment experience
    (preferred):
  • Ability to multitask and understand priorities.
  • Degree desired, but not required. Comparable work experience in place of degree.
  • A minimum of two years experience in a customerfacing position.
  • A working knowledge of CRM (Customer Relationship Management) software or good technical aptitude.
  • Strong math, computer, and documentation skills.
  • Good internal and external verbal and written communication skills.
  • Embrace a TEAM environment.
  • Desire to learn products and processes and excel in both.

_Benefits:
_

  • 80 hours of vacation per year
  • 48 hours of sick time per year
  • 80 hours of paid parental leave
  • Medical
  • Dental
  • Vision
  • Flex Spend (Allegiance)
  • 401K w/match
  • Life / AD&D insurance paid
  • FMLA with qualifying criteria

_Schedule:
_

  • Full Time
  • 49's Monday Thursday with 4 hours on Friday
  • Day shift
  • Monday to Thursday (6:00 am 3:30 pm), and (6:00 am 10:00 am) on Friday's, off Saturday's & Sunday's

_Compensation:
_
- $41,600 - $54,080 per year based on experience


_Environment / Physical Demands:
_
While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position involves sitting, talking and, hearing throughout the 8-10-hour shift.

Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required.

This would require the ability to lift files, open filing cabinets and bend or stand on a step ladder or climb stairs as necessary.

This position requires the ability to occasionally lift office products and supplies, up to 24 pounds.
- __
-
Zippertubing uses E-Verify.
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Criminal background check (preferred)
-
English (preferred)
-
US work authorization
- **Job Type: Full Time
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