Research Support Specialist - Mesa, United States - Verra Mobility

Verra Mobility

Verified Company

Mesa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who we are...

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.

As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.

Culture
Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach.

The company lives by its core values—Do What's Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members.

The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies:
bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview:

The Research Support Specialist
_ _is responsible for researching and completing tolling and violation customer service disputes for rental agency customers and assisting with client expedited requests.

This position also interacts with internal departments, Tolling Authorities, Issuing Authorities and Collections Agencies to bring resolution to renter disputes.

Essential Responsibilities:

Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and/or clients for tolls and violations.
Review, respond and/or resolve multichannel written inquiries from vehicle renters and other associated agencies and businesses.
Prioritizing daily workload based on importance of assigned tasks.
Track and communicate abnormal service inquiry trends to leadership.
Create clear complete documentation and notes for all inquiries
Assist with customer service calls when needed for service level objectives.
Assist with other tasks necessary.

Qualifications:

High School diploma
Previous experience in an administrative, research, customer service or transaction processing position 2+ years.
Excellent reading and comprehensive skills
Interpersonal written communication skills to accurately document activity in multiple systems and in proper business writing
Intermediate skills with Microsoft Products (including Outlook, Excel, etc.)
The ability to analyze data to resolve complex issues.
Demonstrates high sense of urgency and personal initiative related to customer service and problem resolution.
The ability to multitask and thrive under pressure in a team environment.
Executes all duties with followthrough and professionalism, demonstrating a high level of business ethics.

Verra Mobility Values
-
Own It._ _We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
-
Do What's Right._ _We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
-
Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
-
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.