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    Senior Product Manager - Chicago, IL, United States - McDonald's

    McDonald's
    McDonald's Chicago, IL, United States

    2 weeks ago

    Mcdonald's background
    Description

    McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

    Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
    At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family.

    From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good:
    good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
    Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:
    Sample future items in our Test Kitchen
    We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

    McDonald's has long been an industry leader, innovating to deliver improvements in the experience for our customers and restaurant teams.

    In recent years, digital platforms have become an increasingly critical part of delivering phenomenal customer and crew experience.

    We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.

    As a Senior Product Manager, you will be responsible for leading the product strategy, roadmap, and execution for the Global Mobile App directly impacting our customer experiences.

    You will be the champion of both the internal and end Mobile App customer, translating their needs and feedback into product requirements and driving customer-centric product development.

    You will also partner with the wider Channels teams, integrating best-in-class applications that bring all the experiences together into a cohesive, usable, accessible interface.

    Drive end-to-end product development partnering with the other pillars across Ordering, Engagement and Serve, including conducting market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch new features.

    Address cross-product platform concerns, particularly focusing on mobile-specific experiences such as navigation and information architecture, as well as leveraging common resources such as our design system to ensure consistency and efficiency across the app

    Develop relationships with markets, operations & customers to deeply understand their perspectives and pain points as you craft your strategic roadmap.

    Define and oversee product performance metrics, including speed-to-market, iOS & Android performance, and overall quality, to assess product success and drive roadmap decisions.

    Establish frameworks and governance protocols for seamless integrations across various aspects of our mobile app ecosystem, ensuring compatibility, scalability, and reliability while fostering innovation and efficiency in product development processes.

    Facilitate release planning, demos with stakeholders and other Agile practices on an operational basis.

    Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives.

    Bachelor's degree in business, marketing, computer science, or an equivalent. MBA or other relevant certifications are a plus.
    Demonstrable track record of product management.
    Solid understanding of product management principles, methodologies, and standard processes.
    Ordering, Serve, Digital Channels, etc.)
    Experience in mobile app development frameworks, platforms, and technologies is a plus.
    McDonald's is an equal opportunity employer committed to the diversity of our workforce.

    McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job.

    If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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