Customer Service Representative - Boston, MA, United States - TEKsystems

TEKsystems Boston, MA, United States

1 week ago

Description

Job Description:

We are seeking friendly, patient-focused individuals to join our team as Medical Call Center Representatives. In this role, you will be the initial point of contact for patients calling about appointments, medical advice, prescription refills, and insurance inquiries.

Key Responsibilities:

Answer incoming calls promptly in a polite, caring and professional manner
Obtain necessary information from callers to properly route inquiries
Schedule appointments and provide registration details
Triage calls by getting basic medical history and symptoms to pass along to nursing staff
Assist callers with finding providers, transferring medical records, and verifying insurance coverage
Handle patient billing questions and payment issues
Update and maintain accurate records in the patient database
Deescalate angry or frustrated callers with empathy and problem-solving skills

Skills:

Customer service, Call center, Data entry, Inbound call, Customer support, Health care, Customer service call center, Insurance

Top Skills Details:

Customer service,Call center,Data entry,Inbound call

Additional Skills & Qualifications:

Reliable- On time

Good Call quality

Courteous

Bilingual is a plus- Spanish or Asian Dialects- Not necessary-bilingual calls go to interpreter service

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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