Customer Support Representative II - Charlotte, United States - SchoolInfoApp

SchoolInfoApp Charlotte, United States

1 week ago

Description

**SchoolInfoApp Customer Support Representative II**

(App Store Associate)

SchoolInfoApp is looking for a tech-savvy and problem-solving customer support professional with a passion for serving both our clients and internal team. The ideal candidate will have excellent written and verbal communication skills, organization skills, a positive, upbeat attitude and experience providing technical assistance and solutions in a SaaS or other technology environment. The App Store Associate will play a pivotal role in our growing Customer Onboarding Team.

Our offices are in the heart of Silicon Bayou in Ruston, La, but if you are a creative, motivated, self-starter who can communicate well and work virtually, we are happy for you to make things happen from wherever in the United States you are.

**Responsibilities:**

Communicate via phone, chat, email and Zoom with clients and various members of our internal team

Be our liaison with representatives from the Apple App Store, Google Play, DNS Registrars and various other platforms and services

Assist clients in establishing and configuring Developer Accounts, Domain Name Registration and DNS Settings (No Coding Required)

Publish apps in the Apple App Store and Google Play (No Coding Required)

Monitor App Store Guidelines, trends and best practices and advise our product and support teams

Track and organize client developer accounts and related credentials, contact info, renewal dates and more

Create and update an external and internal Knowledge Base

Document all activity and maintain complete, accurate records in our CRM

**Preferred Qualifications:**

2+ years of customer support experience in a SaaS or other online or technology-related environment

Education technology or K-12 industry experience a strong plus

Tech-savvy and passionate about customer success

Outstanding written and verbal communication and interpersonal skills

Comfortable using collaboration tools, CRM and productivity applications

Be a self-starter with a positive attitude and friendly demeanor

Excellent time-management and organizational skills

Curious and comfortable holding professional conversations with our customers via phone, web conference, chat and email in a fast-paced environment

Excellent people skills to interact with customers and colleagues

HS Diploma, Bachelors Degree preferred

**Company Background:**

Founded in 2012, SchoolInfoApp delivers a comprehensive suite of communication services for schools and school districts that include branded mobile apps, websites and mass notification services to streamline communications, increase engagement and centralize resources for students, parents, teachers, and administrators.

SchoolInfoApp serves thousands of schools and school districts throughout the US, Canada, and Europe, and has been recognized by District Administration magazine as a Top 100 Product and in the New Product Showcase for the past eight consecutive years.

We strive to push each other with new ideas, innovations, and challenges always in the pursuit of making our product, processes, and people better. We appreciate action. We take shots. We try things. We value recognition, and we encourage collaboration.

Jordan Riggs, CEO and Co-Founder

**Apply for Customer Support Representative II (Charlotte)**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationSignature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 2/26/2022

Technical Support Representative

5 days ago

iQor Charlotte, United States Employee

Job Summary: · We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to cr ...
Patient Support Representative

1 week ago

Aveanna Charlotte, United States

Patient Support Representative (IN OFFICE) · ApplyRefer a FriendBack · Job Details · Requisition #: · 195827 · Location: · Charlotte, NC 28210 · Category: · Customer Service · Salary: · $19.00 per hour · Position Details · Aveanna Healthcare is the largest provider of home care t ...
Customer Support Representative

4 weeks ago

ARUZA LLC Charlotte, United States

Job Description · Job DescriptionDescription:The Customer Success Representative role is the primary contact for the customer support center. This position will act as a liaison between customers and the branch service teams. This role establishes key relationships with new and e ...
Technical Support Representative

1 week ago

WorkSmart Charlotte, United States

· We're looking for an IT professional who will thrive in supporting a variety of corporate clients and their users. This position is a part of our Charlotte-based service team and will provide support to our clients remotely (over the phone or using various remote support tools ...
Customer Support Representative

4 weeks ago

ARUZA LLC Charlotte, United States

Job Description · Job DescriptionDescription:Bilingual Customer Service Representative Opportunity · The Customer Success Representative role is the primary contact for our client base. This position will act as a liaison between customers and the branch service teams. This role ...
Patient Support Representative

1 week ago

Aveanna Healthcare LLC Charlotte, United States

Requisition #:195827 · Location:Charlotte, NC 28210 · Category:Customer Service · Salary:$19.00 per hour · Position Details · Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are ...
Technical Support Representative

1 week ago

Watsco Charlotte, United States

Here is what you will be doing as part of the team: · Employees in this role provide technical support, technical training and sales support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper appl ...
Technical Support Representative

4 days ago

BI-TEK LLC Charlotte, United States

Job Description · Job DescriptionBenefits:401(k) · 401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Health insurance · Paid time off · Vision insurance · BI-Tek develops, implements, and supports software used by local government agencies in ...
Technical Support Representative

5 days ago

BI-TEK LLC Charlotte, United States

Job Description · Job Description · BI-Tek develops, implements, and supports software used by local government agencies in the management of real estate and personal property appraisal, taxation, and tax collection. We're currently seeking a Technical Support Representative to w ...
Billing Systems Support Representative

3 weeks ago

OrthoCarolina Charlotte, United States

At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...
Technical Support Representative

3 weeks ago

Luxer One Zoho Charlotte, United States

Job Description · At Luxer One, we're on a mission to relentlessly improve the way the world receives · goods We design and deploy package locker solutions for retail, office, universities, · as well as apartment complexes throughout the US and Canada. We are committed to · m ...
Technical Support Representative

1 month ago

iQor Charlotte, United States Full time

Technical Support Representative · We are seeking a highly motivated and technically skilled individual to join our Home Internet Technical Support team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to o ...
Product Support Field Representative

2 weeks ago

Doosan Bobcat Charlotte, United States

Product Support Field Representative · Last Updated Date: May 13, 2024 · Location: · Charlotte, NC, US, 28208 · Company: Doosan Bobcat NA US · Job Information · Southeast Territory United States - Florida, Georgia, North Carolina, South Carolina, Alabama, Tennessee · Provi ...
Business consultant

2 weeks ago

BlueSky Innovations Charlotte, United States

The Karlsruhe Chamber of Crafts is a self-governing institution for approximately member companies. We represent the interests of the crafts industry in the region and see ourselves as service providers for our member companies, whom we support with a wide range of information an ...
Technical Support Representative II

3 days ago

Mood Media Fort Mill, United States

Job Description · Job DescriptionGeneral Summary: · The Technical Support Representative II is a Tier 2 escalation position responsible for troubleshooting product issues, coordinating with field agents, clients and other internal stakeholders to bring issues to resolution. This ...
Product Support Representative-PSR

4 weeks ago

Linder Industrial Machinery Company Concord, United States

Job Description · Job DescriptionJob Summary: · Expand Linder's presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder's "all makes" products and demonstrate by actions that the PSR and Linder are solutions pro ...
Technical Service Representative

2 weeks ago

Gemaire Distributors Charlotte, United States

Technical Service Representative · Department Mission Statement: The mission of the Gemaire technical support and training group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. · Jo ...
Junior Marketing Representative

3 days ago

New Age Marketing Inc Charlotte, United States

The Junior Marketing Representative will support the marketing team in executing various marketing initiatives aimed at enhancing brand visibility, boosting sales, and attracting new business leads for New Age Marketing clients. · The Junior Marketing Representative role offers ...
Regional Sales Manager

2 days ago

CSL Seqirus Charlotte, United States Full time

The Opportunity: · Join a company that tackles fascinating problems and find solutions to complex challenges. With expertise in influenza science and beyond, our team works on the latest research, pioneering technologies to improve the manufacturing process and improve the effect ...
Southeastern Regional Sales Manager

2 weeks ago

Panelmatic Charlotte, United States

About Us: · Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. ...

Customer Support Representative II - Charlotte, United States - SchoolInfoApp

Description

Technical Support Representative

Patient Support Representative