Jobs
>
Charlotte

    Customer Support Representative II - Charlotte, United States - SchoolInfoApp

    SchoolInfoApp
    SchoolInfoApp Charlotte, United States

    4 days ago

    Default job background
    Description

    **SchoolInfoApp Customer Support Representative II**

    (App Store Associate)

    SchoolInfoApp is looking for a tech-savvy and problem-solving customer support professional with a passion for serving both our clients and internal team. The ideal candidate will have excellent written and verbal communication skills, organization skills, a positive, upbeat attitude and experience providing technical assistance and solutions in a SaaS or other technology environment. The App Store Associate will play a pivotal role in our growing Customer Onboarding Team.

    Our offices are in the heart of Silicon Bayou in Ruston, La, but if you are a creative, motivated, self-starter who can communicate well and work virtually, we are happy for you to make things happen from wherever in the United States you are.

    **Responsibilities:**

    Communicate via phone, chat, email and Zoom with clients and various members of our internal team

    Be our liaison with representatives from the Apple App Store, Google Play, DNS Registrars and various other platforms and services

    Assist clients in establishing and configuring Developer Accounts, Domain Name Registration and DNS Settings (No Coding Required)

    Publish apps in the Apple App Store and Google Play (No Coding Required)

    Monitor App Store Guidelines, trends and best practices and advise our product and support teams

    Track and organize client developer accounts and related credentials, contact info, renewal dates and more

    Create and update an external and internal Knowledge Base

    Document all activity and maintain complete, accurate records in our CRM

    **Preferred Qualifications:**

    2+ years of customer support experience in a SaaS or other online or technology-related environment

    Education technology or K-12 industry experience a strong plus

    Tech-savvy and passionate about customer success

    Outstanding written and verbal communication and interpersonal skills

    Comfortable using collaboration tools, CRM and productivity applications

    Be a self-starter with a positive attitude and friendly demeanor

    Excellent time-management and organizational skills

    Curious and comfortable holding professional conversations with our customers via phone, web conference, chat and email in a fast-paced environment

    Excellent people skills to interact with customers and colleagues

    HS Diploma, Bachelors Degree preferred

    **Company Background:**

    Founded in 2012, SchoolInfoApp delivers a comprehensive suite of communication services for schools and school districts that include branded mobile apps, websites and mass notification services to streamline communications, increase engagement and centralize resources for students, parents, teachers, and administrators.

    SchoolInfoApp serves thousands of schools and school districts throughout the US, Canada, and Europe, and has been recognized by District Administration magazine as a Top 100 Product and in the New Product Showcase for the past eight consecutive years.

    We strive to push each other with new ideas, innovations, and challenges always in the pursuit of making our product, processes, and people better. We appreciate action. We take shots. We try things. We value recognition, and we encourage collaboration.

    Jordan Riggs, CEO and Co-Founder

    **Apply for Customer Support Representative II (Charlotte)**

    First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationSignature and Verification

    I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

    Full Name Date: 2/26/2022



  • iQor Charlotte, United States Employee

    Job Summary: · We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to cr ...


  • Aveanna Charlotte, United States

    Patient Support Representative (IN OFFICE) · ApplyRefer a FriendBack · Job Details · Requisition #: · 195827 · Location: · Charlotte, NC 28210 · Category: · Customer Service · Salary: · $19.00 per hour · Position Details · Aveanna Healthcare is the largest provider of home care t ...


  • ARUZA LLC Charlotte, United States

    Job Description · Job DescriptionDescription:Bilingual Customer Service Representative Opportunity · The Customer Success Representative role is the primary contact for our client base. This position will act as a liaison between customers and the branch service teams. This role ...


  • BI-TEK LLC Charlotte, United States

    Job Description · Job DescriptionBenefits:401(k) · 401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Health insurance · Paid time off · Vision insurance · BI-Tek develops, implements, and supports software used by local government agencies in ...


  • ARUZA LLC Charlotte, United States

    Job Description · Job DescriptionDescription:The Customer Success Representative role is the primary contact for the customer support center. This position will act as a liaison between customers and the branch service teams. This role establishes key relationships with new and e ...


  • WorkSmart Charlotte, United States

    · We're looking for an IT professional who will thrive in supporting a variety of corporate clients and their users. This position is a part of our Charlotte-based service team and will provide support to our clients remotely (over the phone or using various remote support tools ...


  • Aveanna Healthcare LLC Charlotte, United States

    Requisition #:195827 · Location:Charlotte, NC 28210 · Category:Customer Service · Salary:$19.00 per hour · Position Details · Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are ...


  • Watsco Charlotte, United States

    Here is what you will be doing as part of the team: · Employees in this role provide technical support, technical training and sales support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper appl ...


  • BI-TEK LLC Charlotte, United States

    Job Description · Job Description · BI-Tek develops, implements, and supports software used by local government agencies in the management of real estate and personal property appraisal, taxation, and tax collection. We're currently seeking a Technical Support Representative to w ...


  • OrthoCarolina Charlotte, United States

    At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...


  • Luxer One Zoho Charlotte, United States

    Job Description · At Luxer One, we're on a mission to relentlessly improve the way the world receives · goods We design and deploy package locker solutions for retail, office, universities, · as well as apartment complexes throughout the US and Canada. We are committed to · m ...


  • WorkSmart Charlotte, United States

    Description · We're looking for an IT professional who will thrive in supporting a variety of corporate clients and their users. This position is a part of our Charlotte-based service team and will provide support to our clients remotely (over the phone or using various remote su ...


  • Aveanna Charlotte, United States

    Patient Support Representative (IN OFFICE) · ApplyRefer a FriendBack · Job Details · Requisition #: · 195827 · Location: · Charlotte, NC 28210 · Category: · Customer Service · Salary: · $19.00 per hour · Position Details · Aveanna Healthcare is the largest provider of ...


  • TEKsystems Charlotte, United States

    : · This role will be solely supporting one of the largest customers of the client by handling up to 40 inbound/outbound calls daily pertaining to gaining access to key fobs and walking employees of the customer and installers/technicians through routine alarm system checks. They ...


  • TEKsystems Charlotte, NC, United States

    Description: · This role will be solely supporting one of the largest customers of the client handling up to 40 inbound/outbound calls daily pertaining to gaining access to key fobs and walking employees of the customer and installers/technicians through routine alarm system chec ...


  • iQor Charlotte, United States Full time

    Technical Support Representative · We are seeking a highly motivated and technically skilled individual to join our Home Internet Technical Support team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to o ...


  • Doosan Bobcat Charlotte, United States

    Product Support Field Representative · Last Updated Date: May 13, 2024 · Location: · Charlotte, NC, US, 28208 · Company: Doosan Bobcat NA US · Job Information · Southeast Territory United States - Florida, Georgia, North Carolina, South Carolina, Alabama, Tennessee · Provi ...

  • BlueSky Innovations

    Business consultant

    2 weeks ago


    BlueSky Innovations Charlotte, United States

    The Karlsruhe Chamber of Crafts is a self-governing institution for approximately member companies. We represent the interests of the crafts industry in the region and see ourselves as service providers for our member companies, whom we support with a wide range of information an ...


  • Mood Media Fort Mill, United States

    Job Description · Job DescriptionGeneral Summary: · The Technical Support Representative II is a Tier 2 escalation position responsible for troubleshooting product issues, coordinating with field agents, clients and other internal stakeholders to bring issues to resolution. This ...


  • Linder Industrial Machinery Company Concord, United States

    Job Description · Job DescriptionJob Summary: · Expand Linder's presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder's "all makes" products and demonstrate by actions that the PSR and Linder are solutions pro ...