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    Product Support Field Representative - Charlotte, United States - Doosan Bobcat

    Doosan Bobcat
    Doosan Bobcat Charlotte, United States

    2 weeks ago

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    Description

    Product Support Field Representative

    Last Updated Date: May 13, 2024

    Location:

    Charlotte, NC, US, 28208

    Company: Doosan Bobcat NA US

    Job Information

    Southeast Territory United States - Florida, Georgia, North Carolina, South Carolina, Alabama, Tennessee

    Provides product, technical support, and training for company forklift trucks. Responsible for growth within National Accounts service groups, warranty analysis, and troubleshooting in field.

    Their job is to work with Dealer Accounts and analyze and review their service components and elevate by means of training and being able to support the products in the field. More than technical advice they try to work with Dealer Accounts service groups with product warranty and service management. Triage warranty claims at the Dealer Accounts level They resolve the solutions from the time of the claim initiation until the claim is processed and closed. Via the service call center.

    Role & Responsibility

    Provide product support for company manufactured forklifts within assigned territory.

    Support internal departments with service-related inquiries or projects.

    Training-Conduct training to support Dealer Accounts service representatives

    Enter all relevant calls into the Service Call Center

    Follow up of all territory issues on a weekly basis

    Must file weekly report detailing activities to the general manager

    Review all high dollar warranty claims with warranty department

    Provide updated technical information to Dealer Accounts

    Communicates via message system to all internal partners

    Job Requirement

    Education Requirement: High School Diploma (or GED or High School education equivalent); or 5<10 years related experience and/or training in Lift Trucks; or equivalent combination of education and experience.

    Travel Required: Travel as needed to support Dealer Accounts within assigned territory (up to 70%).

    Travel may be with or without advanced notice

    Knowledge and Skills- Language Skills-Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    Mathematical Skills-Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry

    Reasoning Ability-Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

    #CB

    #GD

    The Companys Georgia hiring location is Buford, GA. Contact Maria Darrah for information on this listing.

    As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

    Doosan Bobcat North America is home to world-renowned brands, including Bobcat compact equipment, Doosan portable power products, Ryan and Steiner grounds maintenance equipment and Geith attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

    Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

    Beware of Fraudulent Job Offers and Solicitations

    Any legitimate job offer will be preceded by an official selection process.

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