Technical Support Representative - Charlotte, United States - Watsco

Watsco Charlotte, United States

1 week ago

Description

Here is what you will be doing as part of the team:

Employees in this role provide technical support, technical training and sales support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.

About Us

Looking for a cool job? Join the HVAC industry leader

Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.

As a member of the Gemaire team you will enjoy:

Exciting opportunities with a company that is growing
Great work hours Standard business hours are Monday-Friday with occasional Saturdays
Competitive pay
Paid time off
Tuition assistance
Medical, dental, and vision insurance
Life insurance coverage
401(k) Plan
Employee Stock Purchase Plan
Short Term/Long Term Disability
Health Savings Account with employer contribution
Employee Referral Program
Employee Purchase Program

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Job Requirements

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. HVAC technical service skills typical of minimum 5 years direct industry experience Excellent verbal and written communication skills Computer literate, proficient with Microsoft office suite. Prior instructor/training experience Some overnight travel required NATE service certifications preferred Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1 year period).

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