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    MSP Automation Engineer/ Tier II Support - New York, United States - Bowman Williams

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    Description
    Do you love solving complex problems using cutting-edge technology? Are you an innovative thinker with a passion for automating processes? Join our team as a MSP Automation Engineer/ Tier II Support (Connectwise) and help us revolutionize the world of customer service

    As a MSP Automation Engineer/ Tier II Support (Connectwise), you will use your technical expertise to design and implement automation solutions that enhance our customer service operations.

    You'll work closely with our Tier 1 support team to troubleshoot complex issues, develop new automation solutions, and improve existing ones.

    We're looking for someone who's not afraid to get their hands dirty and take ownership of their work.

    You'll have the opportunity to work on a variety of projects and technologies, so a willingness to learn and adapt is a must.

    If you're a self-starter with a passion for automation and innovation, we want to hear from you. Join us in creating a better customer experience and changing the game in customer service support
    Performing network audits and working on projects
    Improve service with developing automation scripts
    This position will be a point of escalation for tier 1 issues
    1 year of experience working for an MSP
    Experience with tier 2 support
    Automation/ Scripting experience
    Cybersecurity best practices
    Knowledge if Active Directory and Azure AD
    Experience with Network Audits
    Salary $75,000 – $85,000
    401k with company match
    Certification Program
    Travel Reimbursement
    Work from home options

    PTO
    Opportunity Location

    New York, NY
    Proposed Salary

    $75,000-$85,000
    Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

    Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

    #J-18808-Ljbffr


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