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    front office specialist and medical assistant - Cincinnati, United States - TriHealth

    TriHealth
    TriHealth Cincinnati, United States

    3 weeks ago

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    Description

    Job Description

    Job Overview:
    This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant.

    This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.


    Job Requirements:
    High School Degree
    Registration
    Check in triage
    Vitals
    Charge entry

    EKG
    Filing and Medical Records
    1-2 years experience in a related field


    Job Responsibilities:

    Other job-related information:

    Working Conditions:
    Climbing - Rarely

    Hearing:
    Conversation - Consistently


    Hearing:
    Other Sounds - Frequently

    Kneeling - Occasionally
    Lifting 50+ Lbs. - Rarely
    Lifting <50 Lbs. - Occasionally
    Pulling - Rarely
    Pushing - Occasionally
    Reaching - Rarely
    Sitting - Consistently
    Standing - Rarely
    Stooping - Occasionally
    Talking - Consistently
    Use of Hands - Consistently
    Color Vision - Occasionally

    Visual Acuity:
    Far - Frequently


    Visual Acuity:
    Near - Consistently

    Walking - Frequently

    TriHealth SERVE Standards and ALWAYS Behaviors

    At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members.

    To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:


    Serve:
    ALWAYS...


    • Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
    • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
    • Refrain from using cell phones for personal reasons in public spaces or patient care areas

    Excel:
    ALWAYS...


    • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
    • Offer patients and guests priority when waiting (lines, elevators)
    • Work on improving quality, safety, and service

    Respect:
    ALWAYS...


    • Respect cultural and spiritual differences and honor individual preferences.
    • Respect everyone's opinion and contribution, regardless of title/role.
    • Speak positively about my team members and other departments in front of patients and guests.

    Value:
    ALWAYS...


    • Value the time of others by striving to be on time, prepared and actively participating.
    • Pick up trash, ensuring the physical environment is clean and safe.
    • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

    Engage:
    ALWAYS...


    • Acknowledge wins and frequently thank team members and others for contributions.
    • Show courtesy and compassion with customers, team members and the community
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