- Manage At Once, Future Bookings, and Auto Replenishment orders. Manually changes terms, discounts, mode of delivery, and add RB notes accordingly. (Order maintenance, could split off accounts etc.)
- Send order confirmations
- Request cancelation and delivery extensions from retailers, as needed
- Monitor backorders and release them to the warehouse as product become available
- Confirm any labeling issues including price, UPC, SKU details, or product placement alignment based on customer requirements
- Collaborate with the IT department on cross-referencing SKUs for EDI purposes
- Monitor key client accounts, track performance metrics, and provide regular reports to management on client satisfaction and account health
- Create requests for customer specific SKUs that have labeling and price ticket requirements
- Participate in meetings as needed to support relationship-building efforts
- Monitor and execute Vendor Compliance policies and requests ·
- Strong track record of accomplishments and results
- Ability to understand/analyze client needs and take necessary steps to meet those needs
- Independent self-starter, effective team player with creative problem solving and decision-making skills to help the organization achieve its earnings objectives
- Strong verbal and written communication skills; ability to articulate needs
- Ability to instantly build rapport
- Negotiation skills
- Strong interpersonal skills to effectively interact with all levels of internal and external customers
- Organizational skills
- Adaptable/Ability to react to situations
- Ability to work independently on projects with minimal supervision as well as the ability to lead on key account projects
- Work effectively and efficiently under pressur
- Understands general business principles·
- Bachelor's Degree Preferred
- Minimum 2 years customer service experience with key account exposure preferred
- History of working in high volume, fast-paced customer-oriented environment
- EDI experience required
- AX experience a plus
- Mathematical aptitude
- Proficient in Microsoft Office
-
Service Coordinator
2 weeks ago
Truck Tire Service Saugus, United StatesWe are the AAA of the trucking industry. Dispatch emergency road assistance to our customers nationwide. Good phone manners and customer service skills a must. The shift we are hiring for is 3pm-11pm includes weekends. · - Handle customer inquiries and dispatch /coordinate road c ...
-
Service Coordinator
4 days ago
Wayside Youth & Family Support Network Malden, United StatesCome demonstrate your passion for child & family empowerment by joining the Wayside team · **SIGN ON BONUS OF $2000 ($1000 after 30 days; $1000 after 90 days)** · At Wayside, you can expect to be part of an inclusive, innovative, and equity · - focused community that approaches c ...
-
Resident Services Coordinator
5 days ago
Wilmington Housing Authority Saugus, United States**Saugus Housing Authority** · **Resident Services Coordinator** · The Resident Services Coordinator develops and implements supportive service programming in collaboration with residents, management, and local community service providers. Provides ongoing outreach services to id ...
-
Coordinator, Employment Services
5 days ago
Community College of Baltimore County Essex, United States Part time**Salary** · - $22.54 Hourly**Location** · - Essex, MD**Job Type** · - Part-Time Staff**Job Number** · **Division** · - Instruction**Department** · - Dean of Lifelong Learning**Opening Date** · - 05/20/2024**Class Description**: · Assist with employment services for CCBC's partne ...
-
Membership Services Coordinator
1 week ago
West Suburban YMCA Newton, United StatesMembership Service Coordinator · Full Time · Wells Ave, Newton, MA, US · **Salary Range**:$19.00 To 21.00 Hourly · The West Suburban YMCA is looking for a Member Service Coordinator to join our team at our Wells Ave location Hours for this position would be 5AM-1PM Monday-Thursda ...
-
Membership Service Coordinator
1 week ago
West Suburban YMCA Newton, United StatesThe West Suburban YMCA is looking for a Member Service Coordinator to join our team at our Wells Ave location Hours for this position would be 5AM-1PM Monday-Thursday and one 8 hour shift on Sundays (hours may vary). · Great benefits included, 12% retirement contribution once ves ...
-
Field Service Coordinator
1 week ago
Wm. B. Reily & Company, Inc. Malden, United StatesJob Summary: Maintaining day-to-day operations for the service team by performing an array administrative tasks. Provide superior customer service by receiving incoming calls and dispatching service technicians to the appropriate locations; managing installations and removals whi ...
-
Human Services Program Coordinator
2 weeks ago
Triangle, Inc Malden, United StatesPosition: Human Services Program Coordinator · Reports to: Human Services Site Manager · Hours: Full-time/Salaried, M-F, 8am-4:30pm · Location: Broadway · Triangle's Expectation of Employee: · Adheres to Triangle Policy and Procedures · Acts as a role model within and outside Tri ...
-
Human Services Community Coordinator
2 weeks ago
Triangle, Inc Malden, United StatesPosition: Human Services Community Coordinator · Reports To: Human Services Program Coordinator · Hours: Full Time, M-F 8-4:30; Non-Exempt · Location: Broadway · Triangle's Expectation of Employee · - Adheres to Triangle policy and procedures. · - Fosters a positive, solution-ori ...
-
Vermont Comforts of Home Service Coordinator
1 week ago
Upper Valley Services Essex, United StatesYou can make a difference in the lives of your fellow Vermonters · - **Service Coordinators are the backbone of our program. Vermont Comforts of Home (VCOH) offers adults a choice to remain in the community when they are no longer able to live on their own and also require a nurs ...
-
Patient Services Coordinator Ii
4 days ago
Massachusetts General Hospital(MGH) Chelsea, United States**Patient Services Coordinator II** · **This is a 40hr/week position. Hours for this role are**:Monday-Friday 8:30am-5pm with some evening (12:30pm-9pm) and Saturday (8:30am-12:30pm) rotations.** · **GENERAL SUMMARY**: · Under general supervision, the PSC II coordinates the custo ...
-
The Rubin Home Assisted Living Saugus, United States**Benefits/Perks** · - Flexible Scheduling · - Competitive Compensation · - Careers Advancement · **POSITION TITLE**: Director of Resident Care and Service Coordination** · **REPORTS TO**: EXECUTIVE DIRECTOR · **PURPOSE**: Responsible for the overall health care management of the ...
-
Service Desk Coordinator
4 days ago
For The Record Ltd Woburn, United StatesPosition Description · The Service Desk Coordinator will be part of a global team of skilled technicians and engineers working to provide technical and product support to both external and internal customers, meeting, and exceeding service-level agreements, ensuring high client s ...
-
Resident Service Coordinator
2 weeks ago
Beacon Communities LLC Boston, United StatesResident Service Coordinator, Lenox / Camden Apartments - Boston, MA · **$3,500 SIGN-ON BONUS FOR NEW HIRES** · The Resident Service Coordinator (RSC) develops and coordinates support services for residents. The RSC will ensure resident and community success through close work wi ...
-
Dispatch Service Coordinator
6 days ago
Patterson Boston, United States**Patterson isn't just a place to work, it's a partner that cares about your success.** · One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivati ...
-
Reentry Services Coordinator
1 week ago
Bay State Community Services Inc Boston, United States: · **Job Summary** · The Reentry Services Coordinator is part of the multi-disciplinary team at the Community Justice Support Centers (CJSC). They are responsible for conducting in-reach to Massachusetts Correctional Institutions and County House of Corrections to publicize, enr ...
-
Patient Services Coordinator
1 week ago
FENWAY HEALTH Boston, United States: · Under the direction of the Director of Patient Services & Financial Assistance, the Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash an ...
-
Client Services/new Business Coordinator
2 days ago
Baystate Financial Wakefield, United States**Client Services/New Business Coordinator** · Financial Services firm seeks full time Client Services/New Business Coordinator in our **Wakefield, MA** office location. Business hours are Monday through Friday, 8:00am - 5:00 pm. Upon completion of training there will be opportun ...
-
Service Department Coordinator
13 hours ago
Davis-Ulmer Sprinkler Co Woburn, United StatesEllis Fire Suppression is the area's premier resource for fire protection systems, fire alarms and ongoing inspection and maintenance services. Established in 2005, we continue to be a family and customer-oriented company who will go to lengths to keep our customers happy and our ...
-
Service Department Coordinator
13 hours ago
Davis-Ulmer Sprinkler Co Woburn, United StatesEllis Fire Suppression is the area's premier resource for fire protection systems, fire alarms and ongoing inspection and maintenance services. Established in 2005, we continue to be a family and customer-oriented company who will go to lengths to keep our customers happy and our ...
Key Client Service Coordinator - Deerfield, United States - CHAMPRO
Description
Job Description
Job DescriptionCHAMPRO is a growing branded manufacturer & distributor of team sports equipment and apparel. We are privately owned and have been delivering high-value, traditional & innovative athletic equipment and apparel via outstanding, integrity-driven customer service for thirty-five years. We currently have an immediate opening for an experienced Customer Service Specialist.
This role is a hybrid role working 2-days a week from home and 3-days a week in the office.
Position:As a KeyClient Service Coordinator, you will be responsible for managing and nurturingrelationships with our retail key clients. Assisting our Key Account Managerand internal teams, you willserve as the primary point of contact for these clients, ensuring their needsare met and their expectations are exceeded. This will include the handling of varioustasks of order processing, returns, compliance, shipping, pricing, andinvoicing to ensure customer satisfaction. This role will report to theDirector of Customer Experience.
Responsibilities:QUALIFICATIONS:
COMPANY CULTURE:
We are proud to offer eligible associates a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability, 401K, Profit Sharing, paid time off, holidays, and reimbursement toward gym membership fees. A collaborative atmosphere working together to exceed our customers' expectations, as well as, an Equal Opportunity Employer bringing together diverse individuals to develop new and innovative solutions.
Job Type: Full-time/Hybrid
&v=024){kind=logo}
