Patient Services Coordinator Ii - Chelsea, United States - Massachusetts General Hospital(MGH)
Description
Patient Services Coordinator II
This is a 40hr/week position.
Hours for this role are:
Monday-Friday 8:30am-5pm with some evening (12:30pm-9pm) and Saturday (8:30am-12:30pm) rotations.**
GENERAL SUMMARY:Under general supervision, the PSC II coordinates the customer service quality within an ambulatory practice.
May include duties and responsibilities of the Clerk, Office Assistant and/or Patient Services Coordinator I, as well as:
- Assists in the orientation and training of new support staff members.
- Understands managed care plans, HMOs, and unusual coverages and provides information to patients regarding eligibility for procedures. Ensures that practice employees understand insurances. Appraises patients of insurance eligibility.
- Traces Front Desk Billing Issues; prepares/Batches completed waiver forms; Reconciles copayments.
- Maintains Stock of Front Desk supplies, Responsible for incoming/outgoing mail and Faxes and its distribution.
- Responsible for keeping correspondence up to date within a month, also locks draw at the end of the night for cash security. Assist customer with Patient Gateway by providing verbal instructions on how to register and benefits for it.
- Works closely with the clinical staff to determine needs and solve problems.
- Mail/Fax Pick Up, Opening and Sorting within HIPPA Compliance and Training
- Troubleshoots problems with customer service issues
- Establishes office systems.
- May prepare procedure manuals/insurance handbooks.
- May handle inventory maintenance and the ordering of supplies.
- Performs all other duties that are practice specific and are appropriate to this level of position.
QUALIFICATIONS:
- High school diploma or equivalent required
- 2 to 3 years of experience required
- Bilingual in Spanish strongly preferred.
- Demonstrated knowledge of computer skills necessary to use appropriate modules/systems in EPIC, LMR, US Bank, Micro soft Outlook, Nehenlite, electronic medical record modules and transition to future systems as required.
- Good command of the English and Spanish languages, including medical terminology.
- Excellent communication skills.
- Exceptional organizational skills and strong attention to details.
- Ability to manage multiple tasks in a fast pace environment.
- Ability to work independently or within a team environment.
- Ability to work effectively and courteously with various groups of patients, families, support staff and providers.
- Able to problem solve and serve as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.
- Knowledge of HIPAA Confidentiality and Privacy Policies.
- Knowledge and understanding of Disaster Protocols to include; Fire, Safety and Code Calls, in accordance with the mandatory training as out lined by MGH and JACHO guidelines
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. _By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Primary Location MA-Chelsea-MGH 151 Everett
Work Locations MGH 151 Everett 151 Everett Avenue Chelsea 02150
Job Customer Service
Organization Massachusetts General Hospital(MGH)
Schedule Full-time
Standard Hours 40
Shift Day Job
Posted Shift Description 40 Hrs, Generally Monday-Friday 8:30am-5pm, some evening (11:30am-9pm) and some Saturday (8:30am-12:30pm)Rotations as needed
Employee Status Regular
Recruiting Department MGH Chelsea Health Center
Job Posting May 22, 2024
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