Field Service Coordinator - Malden, United States - Wm. B. Reily & Company, Inc.

Wm. B. Reily & Company, Inc.
Wm. B. Reily & Company, Inc.
Verified Company
Malden, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Summary:
Maintaining day-to-day operations for the service team by performing an array administrative tasks.

Provide superior customer service by receiving incoming calls and dispatching service technicians to the appropriate locations; managing installations and removals while coordinating with internal sales team and customers.


  • Accurately generates work orders for technician visits.
  • Reviews all open work orders and dispatches technicians in local areas to ensure customers receive resolution within a reasonable time frame.
  • Conducts follow up calls with customers and schedules return trips with technicians as needed.
  • Contacts customers to schedule equipment installations and removals.
  • Maintains, organizes and files work orders, visitor logs and loan agreements.
  • Maintains internal vendor pricing and customer specific price lists.
  • Manages billing of services performed to appropriate customers.
  • Works with technicians to validate work order accuracy and processing for inventory.
  • Follows all safety procedures and participates in safety training. Maintains safe and efficient use of equipment, tools, and person. Reports any injury or accident immediately to supervisory and/or any unsafe condition.
  • Supports and complies with GMP's. Understands and follows emergency action plan.

Qualifications:

  • Intermediate IT/

Computer Skills:
Familiarity with Microsoft Word, Excel, Power BI, ability to learn new software and systems with ease.

  • Familiarity with Microsoft D365, D365 CRM and AX preferred, but not required
  • High level of organizational skills and attention to detail
  • Ability to work in a team based, collaborative environment.
  • Ability to adapt to changing priorities in a fastpaced environment.
  • High School Diploma or GED.
  • 2+ years of administrative experience in an office environment
  • Customer service experience preferred.
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