Membership Services Coordinator - Newton, United States - West Suburban YMCA

West Suburban YMCA

Verified Company

Newton, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Membership Service Coordinator

Full Time

Wells Ave, Newton, MA, US

Salary Range:
$19.00 To 21.00 Hourly

The West Suburban YMCA is looking for a Member Service Coordinator to join our team at our Wells Ave location Hours for this position would be 5AM-1PM Monday-Thursday and one 8 hour shift on Sundays (hours may vary).

Great benefits included, 12% retirement contribution once vested, FREE family membership, diverse and inclusive work environment - be a changemaker working for a mission-driven organization

***: Interacts in a friendly, professional and courteous way that results in excellent service for members, guests, volunteers, and fellow employees. Responsible for the general work relating to member retention and recruitment. Responsible for planning, implementing, and managing outreach, appreciation and special events for the organization.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming:
we are open to all. We are a place where you can belong and become.

We are genuine:
we value you and embrace your individuality

We are hopeful:
we believe in you and your potential to become a catalyst in the world

We are nurturing:
we support you in your journey to develop your full potential

We are determined:
above all else, we are on a relentless quest to make our community stronger beginning with you.

MEMBER SERVICE STATEMENT:

Members are the heart of this organization. They are the reason we exist. Members are the most important visitors we have, whether they visit by mail, phone or in person. They are not statistics and always deserve our respect.

No matter what we are hired to do, satisfying member's needs and wants are everyone's first and most important responsibility.

ESSENTIAL FUNCTIONS:

Assists in the implementation of membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.

Ensures excellent customer service and remains professional at all times when dealing with members' confidential information.

Promotes program and membership enrollment in interactions with existing and potential members.

Communicates clearly with our members through personal interactions, phone calls, and mailings. This includes the collection of insufficient funds.

Assists in ensuring proper implementation of welcome center procedures and communicating changes to staff.

Active support of our DEIB statement and putting into practice our commitment to equity, diversity, belonging and inclusion. Continue to research, create, recommend and implement strategies to support diversity goals of the organization.

Maintains a minimum of 20-30 hours/week of coverage at the welcome center and assists with scheduling and providing coverage as needed.

Assists in the implementation of creating the new member experience.

Assists in organizing membership events at the YMCA (Member Appreciation, Open Houses, etc.) and coordinates registration, staffing, and promotional items for community festivals/events and represents the YMCA at these events.

Ensure that data regarding members is accurate and up to date, utilizing SGA Pulse.

Responsible for collecting and recording Member Comments and Suggestions.

Models and teaches cause-driven leadership characteristics, including Listen First, for the Welcome Center to possess the level of customer service that is critical to the success of the WSYMCA.

Participates in fund-raising campaign.

Participates in staff meetings and/or related meetings.

Executes other duties and responsibilities as required by supervisor.

QUALIFICATIONS:

Bachelor's degree in related field preferred or equivalent combination of education and experience.

Previous supervisory experience in customer service preferred.

Excellent computer skills and experience with standard business software. Proficiency in Microsoft Office Suite.

Committing to support and further our anti-racist work as an organization. Actively works to continue to recruit and hire diverse staff and volunteers.

Ability to relate effectively and compassionately to diverse groups of people from all social and economic segments of the community.

Strong project management skills; ability to work efficiently and meet deadlines in a cross-functional, team-based environment.

Outstanding communicator with a talent for building strong relationships between members and the organization.

Ability to generate and implement creative ideas.

Ability to identify and anticipate problems and drive them to resolution.

Ability to work both collaboratively and independently.

The WSYMCA rewards dedicated employees by offering a competitive be