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    Home Care Community Liaison - Indianapolis, IN, United States - HarmonyCares

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    Description
    HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

    Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

    Our Shared Vision – Every patient deserves access to quality healthcare.

    Our Values – The way we care is our legacy. Empower and support each other.

    Health, Dental, Vision, Disability & Life Insurance, and much more
    ~401K Retirement Plan (with company match)
    ~ Tuition, Professional License and Certification Reimbursement
    ~ Paid Time Off, Holidays and Volunteer Time
    ~ Paid Orientation and Training
    ~ Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today

    The Community Liaison is responsible for inbound/outbound communication and business development across all eligible business units (Medical Group, Home Health, Hospice, etc).

    The role acts as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships.

    The Community Liaison will explain benefits of enrollment and will provide patients, caregivers, POAs, and guardians with the myriad of services we bring to eligible patients in their respective market.


    Market analysis, along with competitive landscape, in which to differentiate our HC services to external referral sources
    Meet and exceed agreed upon F2F and virtual meeting goals with key decision makers
    Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
    Schedule face to face or phone discussions with patients, POAs, or guardians to provide guidance on patient eligibility for all programs
    Answer inbound calls from patients, families, and facility staff members regarding various eligible programs
    Oversee and document outreach calls conducted and meetings scheduled with external sources
    Adhere to company policies and procedures related to patient outreach calls
    Maintains consistent communication with Director- Enterprise Sales, Practice Managers, Hospice/HH Administrators, and local BU support staff
    Six months or more of administrative office experience or outside sales experience
    Computer skills including but not limited to Word, Excel, Outlook, Report software
    Demonstrable success in quickly building telephonic relationships with eligible patients
    Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training


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